Title: plugin vs support
Last modified: January 22, 2024

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# plugin vs support

 *  [georgegd](https://wordpress.org/support/users/georgegd/)
 * (@georgegd)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-vs-support/)
 * Plugin does what it is said it does. Support from the author / his team at the
   plugin page at wordpress website is not the one I would expect

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-vs-support/#post-17361264)
 * Hi [@georgegd](https://wordpress.org/support/users/georgegd/),
 * We are a very tiny team; as the developer of this plugin, I am extremely willing
   to provide nicely crafted plugins which are kept up to date and bug-free.
 * However, support is another thing; like you, we have a life, and we help our 
   paying customers first, and always right away. We also keep an eye on the forums
   here to make sure there are no bugs (they are priority), but for other questions,
   we take care of them later, when have a bit of time.
 * If you expect support right away with something that is free, you can try to 
   help in one way or another. A nice review, with a thanks, and a question, that
   usually works for us too. But we are human, we give you something for free, we
   expect a bit of thankfulness and understanding. Otherwise, you can try the commercial
   contact forms, they should be able to help you.
 * Cheers!
 *  Thread Starter [georgegd](https://wordpress.org/support/users/georgegd/)
 * (@georgegd)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-vs-support/#post-17364303)
 * Hi [@tigroumeow](https://wordpress.org/support/users/tigroumeow/),
 * I get that you help your paying customer first but your contact form is free,
   there was no commercial version in your site and I had no other option in this
   case (free vs pay).
 * I get that you may answer later for your free products and I believe 2 weeks 
   would had been reasonable time having any small feedback about my questions, 
   even though you are not ordered to (but this is also my perception, you may have
   different one and that is ok too).
 * I couldn’t guess that nice review, with a thanks, could lead to an immediate 
   reply, maybe cultural differences affect that.
 * Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘plugin vs support’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-block/assets/icon-256x256.png?rev=2548148)
 * [Contact Form Block](https://wordpress.org/plugins/contact-form-block/)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-block/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-block/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-block/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-block/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [georgegd](https://wordpress.org/support/users/georgegd/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-vs-support/#post-17364303)