Title: [Plugin: W3 Total Cache] Rejected User Agent problem
Last modified: August 20, 2016

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# [Plugin: W3 Total Cache] Rejected User Agent problem

 *  [andyg123](https://wordpress.org/support/users/andyg123/)
 * (@andyg123)
 * [14 years, 10 months ago](https://wordpress.org/support/topic/plugin-w3-total-cache-rejected-user-agent-problem/)
 * Hi
 * I am having a problem using W3 Total cache with the WP Touch Pro mobile theme.
 * I followed the instructions for getting the two to work together and added the
   various user agents into the Rejected User Agents field on the page cache, minify
   and cdn settings pages.
 * I have cleared all caches (both in W3 Total Cache and locally on the browser),
   yet it appears to be ignoring the settings and still using W3 Total cache.
 * I have tested this with an iPhone, and with Firefox on a desktop using a plugin
   to change the user agent to the iphone user agent. If I view the source on the
   latter (which does bring up the mobile version of the site) it includes the following
   at the bottom, which suggests W3 Total Cache is still being used. Any ideas?
 * The settings are still showing when I go back in to edit them again, so they 
   are clearly being stored somewhere, but apparently not used.
 * (FWIW the main issue this is causing me is that none of the drop down menus are
   working when viewed in the mobile theme.)
 * <!– Performance optimized by W3 Total Cache. Learn more: [http://www.w3-edge.com/wordpress-plugins/](http://www.w3-edge.com/wordpress-plugins/)
 * Minified using disk
    Page Caching using disk (enhanced) Database Caching 43/46
   queries in 0.013 seconds using disk Object Caching 2811/2811 objects using disk
 * [http://wordpress.org/extend/plugins/w3-total-cache/](http://wordpress.org/extend/plugins/w3-total-cache/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Frederick Townes](https://wordpress.org/support/users/fredericktownes/)
 * (@fredericktownes)
 * [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-w3-total-cache-rejected-user-agent-problem/#post-2248440)
 * This video helped others. [http://www.youtube.com/watch?v=xnTR5Vy5GfM](http://www.youtube.com/watch?v=xnTR5Vy5GfM)
 * Unless you tested to be sure, I don’t recommend caching database or object cache
   to disk.

Viewing 1 replies (of 1 total)

The topic ‘[Plugin: W3 Total Cache] Rejected User Agent problem’ is closed to new
replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
 * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Frederick Townes](https://wordpress.org/support/users/fredericktownes/)
 * Last activity: [14 years, 3 months ago](https://wordpress.org/support/topic/plugin-w3-total-cache-rejected-user-agent-problem/#post-2248440)
 * Status: not resolved