Title: Plugin: Webtoffee Import Export (Basic)
Last modified: August 3, 2023

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# Plugin: Webtoffee Import Export (Basic)

 *  [Logozuu](https://wordpress.org/support/users/logozuu/)
 * (@logozuu)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-webtoffee-import-export-basic/)
 * Hi Webtoffee
   I recently set up a staging server for my client so that we could
   test payments and add functionality without affecting the live site.
 * During this staging server development period several new woocommerce orders 
   were processed and completed on the live site.
 * Before deploying the staging server to the live domain, I installed the Webtoffee
   import export basic plugin then I made a backup of each site
 * I then exported the customer/users from the live site and imported them into 
   the staging server. This worked perfectly.
   Next, I tried exporting the orders
   and then importing the orders onto the staging server so that woocommerce mirrored
   the live site.Unfortunately, I generated an error as per the screenshot link 
   attached.The error mentions that the order ID conflicts with an existing post.
   Now, I know that the staging server doesn’t contain those Order IDs so it must
   relate to a general Woocommerce database that records all Order IDs. i.e. the
   order existed at a point in time despite not being reflected on the staging server.
 * [https://postimg.cc/R6dF119Q](https://postimg.cc/R6dF119Q)
   I didn’t expect to
   see this message, as I thought that the whole reason for the plugin was to import
   orders and that the plugin would resolve conflicts. I tried both the skip and
   update option on step 4 of the import process but got the same results.Both the
   client and I have the Woocommerce App installed on our iPhones. Not sure if this
   is part of the issue, as it lists all of the orders that I am trying to import(
   there are only four orders).Are you able to assist me with this?best regardsBren
    -  This topic was modified 2 years, 9 months ago by [Logozuu](https://wordpress.org/support/users/logozuu/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-webtoffee-import-export-basic%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [bcworkz](https://wordpress.org/support/users/bcworkz/)
 * (@bcworkz)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-webtoffee-import-export-basic/#post-16945257)
 * WebToffee offers commercial plugins. We are unable to support commercial plugins
   here. Please inquire through [their dedicated support channel](https://www.webtoffee.com/support/).
 *  Thread Starter [Logozuu](https://wordpress.org/support/users/logozuu/)
 * (@logozuu)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-webtoffee-import-export-basic/#post-17056606)
 * thanks bcworkz

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin: Webtoffee Import Export (Basic)’ is closed to new replies.

 * In: [Developing with WordPress](https://wordpress.org/support/forum/wp-advanced/)
 * 2 replies
 * 2 participants
 * Last reply from: [Logozuu](https://wordpress.org/support/users/logozuu/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-webtoffee-import-export-basic/#post-17056606)
 * Status: not resolved

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