Title: Plugin will not delete Last modified: March 15, 2023 --- # Plugin will not delete * Resolved [jamword22](https://wordpress.org/support/users/jamword22/) * (@jamword22) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/) * I am getting the following error when trying to delete this plugin. I currently do not have the paid version, but this site had it years ago. Is there a way to manually delete this plugin? I see that there was an issue like this for others, but looked like it was fixed in other ways than I have been able to. * Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress. * PHP version: 8.0 Viewing 6 replies - 1 through 6 (of 6 total) * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16579888) * Hi [@jamword22](https://wordpress.org/support/users/jamword22/), Glad you reached out. I’d like to see if we can replicate that critical error you are seeing, so I’ll need 2 things:1. First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.2. The detailed critical error. PHP errors like critical or fatal errors are recorded in your server logs. If you don’t know where to find the PHP error logs you can contact your hosting provider and they will be able to point you in the right direction to find them, or they can send them right along to you. * We can also use the Fatal Error Notify plugin. You can install and activate this, and make sure the email of your choice is in the email field. It will send you an email with the detailed error code you can send to me. * You can download the Fatal Error Notify plugin here: [https://wordpress.org/plugins/fatal-error-notify/](https://wordpress.org/plugins/fatal-error-notify/). * The details in these error codes give us helpful context to understand the issue you are running into. To delete the plugin, you’ll need to delete the give folder on your server via FTP, SFTP, or using your hosting file manager. We have an excellent step-by-step article on how to navigate FTP to locate that plugin and get it deleted:[https://givewp.com/documentation/resources/deactivate-wordpress-plugins-white-screen/](https://givewp.com/documentation/resources/deactivate-wordpress-plugins-white-screen/) Download FileZilla:[https://filezilla-project.org/](https://filezilla-project.org/) Next, navigate to the upper left hand corner to “Site Manager” or “Host” and connect your site (this will ask for log in credentials). Once your site is connected, you’ll be able to navigate from your root folder to the wp-content directory. This is where your plugins folder lives (wp-content/plugins/). You’ll be able to deactivate or delete it from here.Let me know if you have any questions in the meantime, I’m happy to help. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16584152) * Hi [@jamword22](https://wordpress.org/support/users/jamword22/), It’s been a bit since I’ve heard back, and I know troubleshooting can take a little extra time. I’m marking this as resolved for now, but if you still have questions you can send along a message right here and I’ll be happy to give things a look. Have a great day! * Thread Starter [jamword22](https://wordpress.org/support/users/jamword22/) * (@jamword22) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16585835) * Thanks for the detailed instructions and help! 1. See list at the bottom of this WordPress environment. 2. Error log is below as well. This is from the cpanel. 3. Error log: * _[ SNIP! ]_ * **WordPress Environment** * ```wp-block-code Home URL: https://jwhouse.org Site URL: https://jwhouse.org WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US Permalink Structure: /%postname%/ Show on Front: page Page on Front: Home Page (#7) Page for Posts: Unset Table Prefix Length: wp_ Table Prefix Length: 3 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment Hosting Provider: DBH: localhost, SRV: jwhouse.org TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: LiteSpeed PHP Version: 8.0.28 PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 PHP Max Upload Size: 128 MB cURL Version: 7.84.0, OpenSSL/1.1.1p SUHOSIN Installed: – Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ GiveWP Configuration GiveWP Version: 2.25.2 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta❌ wp_give_revenue✔ wp_give_migrations✔ wp_give_log GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.25.2 Test Mode: Disabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: Failure Page: Donation History Page: https://jwhouse.org/?page_id=16082 GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Test Donation Default Payment Gateway: Test Donation PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins Add From Server: by Dion Hulse – 3.4.5 Akismet Anti-Spam: by Automattic – 5.0.2 Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.2.3 Beaver Themer: by The Beaver Builder Team – 1.4.5 Better Search Replace: by WP Engine – 1.4.2 Column Separator For Beaver Builder: by Pratik Chaskar – 1.0.1 Contact Form 7: by Takayuki Miyoshi – 5.7.4 Double the Donation: by Double the Donation – 1.1.2 Health Check & Troubleshooting: by The WordPress.org community – 1.5.1 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1 Jetpack: by Automattic – 11.9.1 Jotform Online Forms: by Jotform – 1.3.1 MetaSlider: by MetaSlider – 3.29.0 Ninja Forms: by Saturday Drive – 3.6.20 Post Custom Templates Lite: by OTWthemes – 1.14 Really Simple SSL: by Really Simple Plugins – 6.2.2 Simple Google reCAPTCHA: by Michal Novák – 4.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.23.3 WPForms Lite: by WPForms – 1.8.0.2 WP Rocket: by WP Media – 3.12.6.1 Yoast SEO: by Team Yoast – 20.3 Inactive Plugins GA Google Analytics: by Jeff Starr – 20230306 Active MU Plugins Health Check Troubleshooting Mode: by – 1.8.1 Theme Name: Beaver Builder Child Theme Version: 1.0 Author URL: http://www.fastlinemedia.com Child Theme: Yes Parent Theme Name: Beaver Builder Theme Parent Theme Version: 1.7.13 Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page ``` - This reply was modified 3 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16585974) * [@jamword22](https://wordpress.org/support/users/jamword22/) * Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so. * If you need share that data please use [https://gist.github.com/](https://gist.github.com/) or [https://pastebin.com/](https://pastebin.com/) instead and post the link to that paste. * Thread Starter [jamword22](https://wordpress.org/support/users/jamword22/) * (@jamword22) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16586004) * Okay, did not see nor know there was a past rule, so to adhere to the paste rules here is a link to the error items. * [http://jwhouse.org/jw-house-errors-wordpress.txt](http://jwhouse.org/jw-house-errors-wordpress.txt) * Thread Starter [jamword22](https://wordpress.org/support/users/jamword22/) * (@jamword22) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16588963) * Why is this being called Resolved? This was not resolved… Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Plugin will not delete’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 6 replies * 3 participants * Last reply from: [jamword22](https://wordpress.org/support/users/jamword22/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-will-not-delete-4/#post-16588963) * Status: resolved