Title: plugin won’t connect
Last modified: May 27, 2025

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# plugin won’t connect

 *  Resolved [walderstudio](https://wordpress.org/support/users/walderstudio/)
 * (@walderstudio)
 * [1 year ago](https://wordpress.org/support/topic/plugin-wont-connect/)
 * creating a new thread on this issue: [https://wordpress.org/support/topic/plugin-wont-connect-to-account/#post-18457146](https://wordpress.org/support/topic/plugin-wont-connect-to-account/#post-18457146)
 * I’m not able to connect on my client’s site.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-wont-connect%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [KJ](https://wordpress.org/support/users/kjvextras/)
 * (@kjvextras)
 * [1 year ago](https://wordpress.org/support/topic/plugin-wont-connect/#post-18495990)
 * Hi [@walderstudio](https://wordpress.org/support/users/walderstudio/) thanks 
   for creating a new thread and for hanging in there with us.
 * We’ve identified a few things internally that may have contributed to the issue
   connecting your site, though we can’t say for certain without more details.
    1. Your web host might be blocked by the Mailchimp API gateway. This happens when
       folks use shared hosts sometimes, so we have some documentation on how to override
       the outbound IP address being used by the plugin. Most times, this is all you
       would need to do to [fix the issue](https://github.com/mailchimp/mc-woocommerce/wiki/Configuration-for-outbound-IP-address).
    2. You might have a problem with the Mailchimp Login service, I asked my contact
       at MC to clear out any hung connections that might be getting stuck. This is
       kind of a one off problem we’ve seen pop up in the past, but it does happen 
       from time to time.
 * Do you mind trying to connect again please? Do you see anything in the fatal 
   logs? Can you enable remote support feature? I hope to hear from you.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-wont-connect/#post-18606746)
 * Hi [@walderstudio](https://wordpress.org/support/users/walderstudio/), we’re 
   going to close out this ticket for now since it’s been a few weeks since we’ve
   been in touch.
 * Please let us know if you still need any help and we’ll be glad to reopen and
   troubleshoot further. Please note, that the best way to reach us is over at the
   GitHub plugin page: [https://github.com/mailchimp/mc-woocommerce/](https://github.com/mailchimp/mc-woocommerce/).
   From there, you can receive direct responses from the development team, log new
   issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘plugin won’t connect’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-wont-connect/#post-18606746)
 * Status: resolved