Title: Plugin won’t save my API Access Token Last modified: February 13, 2018 --- # Plugin won’t save my API Access Token * [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/) * I’ve filled my site’s Shortname, API Public Key, API Secret Key and API Access Token in Disqus’ “Site Configuration” tab, but although the page refreshes and say everything was saved, when I leave it and go back, the API Access Token field is blank again. * Because of that, I can’t enable Sync features. * Help. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/page/2/?output_format=md) * [johnReeve](https://wordpress.org/support/users/johnreeve/) * (@johnreeve) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9970664) * I dunno if this is super helpful, but I had to do a hard refresh of the admin options page to get the keys to show up. * I think they were there and the disqus backend thout they were there, but they just weren’t showing up due to some caching issue. * YMMV, maybe wholly unrelated, etc. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9970691) * Yeah, that’s not the case [@johnreeve](https://wordpress.org/support/users/johnreeve/). Thanks. * I’ve actually went back to the configuration page and all the fields are now blank. * I also see an error on the top related to an invalid “nonce” cookie or something, which I’ve seen before on Jetpack’s plugin and found out it has to do with a conflict between Jetpack and the WordPress SuperSonic with CloudFlare plugin. * However, I’ve also tried disabling the Supersonic plugin and, although the cookie error goes away, I still can’t save all the configuration fields inside Disqus. * [johnReeve](https://wordpress.org/support/users/johnreeve/) * (@johnreeve) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9970714) * Sorry that wasn’t a solution. That’s very similar to what I was seeing yesterday, but likely a different issue. I think that there are some funky local cache issues with this. * Right now I’m trying to troubleshoot how to modify the JS vars to customize them… I can’t tell if I am dumb or if the plugin is poorly documented, but I guess I’ll just re-read the code again LOL * best of luck on finding a solution. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9975602) * One day later, now the “Site Configuration” fields are all appearing as filled. Don’t know what happened. * However, when I click “Enable Auto Syncing”, I get a “There was an error attempting to enable syncing.” on the top. Doesn’t say what, exactly… * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9975641) * [@rfischmann](https://wordpress.org/support/users/rfischmann/) Is your site ` https` by chance? Our backend has had some trouble connecting to sites that are listed as `https` but don’t have a certificate. * That might also explain the nonce/cookie issue you saw randomly earlier, as a cookie marked as “secure” wouldn’t be available to regular http connections. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9975661) * [@ryanv12](https://wordpress.org/support/users/ryanv12/) Yes, our site is running on HTTPS but it does have a valid SSL certificate and it’s running on “Full ( strict)” mode at Cloudflare. * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9975664) * What’s the domain, so I can try looking it up on our end? * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-9975670) * [@ryanv12](https://wordpress.org/support/users/ryanv12/) macmagazine.com.br * Thanks! * _[ [Please do not bump.](https://wordpress.org/support/guidelines/#do-not-bump-posts)]_ * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10012340) * Just updated to 3.0.13, nothing changed. The plugin is still useless for us. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10027692) * Updated to 3.0.14, still bad. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10034179) * Just making sure you guys are aware, no bump: 3.0.15 still hasn’t fixed my issues. Can’t use the new plugin. * [rafaeltoledo](https://wordpress.org/support/users/rafaeltoledo/) * (@rafaeltoledo) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10058753) * I believe that I’ve found a pattern on this. If I access the admin page without https, the plugin works fine. If I change to https, I begin to fail and shows the mentioned issue. * Thread Starter [Rafael Fischmann](https://wordpress.org/support/users/rfischmann/) * (@rfischmann) * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10058757) * [@rafaeltoledo](https://wordpress.org/support/users/rafaeltoledo/) Yes, [@ryanv12](https://wordpress.org/support/users/ryanv12/) asked about HTTPS above. But our site isn’t even accessible without HTTPS anymore, so they need to fix that on their end. * [crasholino](https://wordpress.org/support/users/crasholino/) * (@crasholino) * [8 years, 2 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10071669) * hello, I’m having the same exact problem on my webiste. “There was an error attempting to enable syncing.” Have the latest version of the plugin and yes, my website is HTTPS. * Any suggestion pls?? * [crasholino](https://wordpress.org/support/users/crasholino/) * (@crasholino) * [8 years, 2 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/#post-10071714) * I figure it out finally. To solve the problem make sure that the “Permission” are setted to : Read, Write, Manage Forums * I created an application with just Read, Write, but to make it work you need to set Manage Forums as well. * Hope it helps 🙂 Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/page/2/?output_format=md) The topic ‘Plugin won’t save my API Access Token’ is closed to new replies. * ![](https://ps.w.org/disqus-comment-system/assets/icon.svg?rev=1636350) * [Disqus Comment System](https://wordpress.org/plugins/disqus-comment-system/) * [Frequently Asked Questions](https://wordpress.org/plugins/disqus-comment-system/#faq) * [Support Threads](https://wordpress.org/support/plugin/disqus-comment-system/) * [Active Topics](https://wordpress.org/support/plugin/disqus-comment-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/disqus-comment-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/disqus-comment-system/reviews/) ## Tags * [not save](https://wordpress.org/support/topic-tag/not-save/) * [sync problem](https://wordpress.org/support/topic-tag/sync-problem/) * 19 replies * 7 participants * Last reply from: [letheos](https://wordpress.org/support/users/letheos/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-wont-save-my-api-access-token/page/2/#post-10975076) * Status: not resolved