Title: Plugin Won’t Scan
Last modified: February 20, 2018

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# Plugin Won’t Scan

 *  Resolved [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/)
 * I have tried all things to get the plugin to scan and even my hosts have had 
   problems, it keeps failing continually for me and for them.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-wont-scan%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [wfyann](https://wordpress.org/support/users/wfyann/)
 * (@wfyann)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10001073)
 * Hi [@seospec](https://wordpress.org/support/users/seospec/),
 * Can you confirm none of the suggestions outlined in [this article](https://www.wordfence.com/help/scan/troubleshooting/)
   from our documentation worked for you?
 *  Thread Starter [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008124)
 * i can confirm nothing worked from my end r hosts
 *  [wfyann](https://wordpress.org/support/users/wfyann/)
 * (@wfyann)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008257)
 * Hi [@seospec](https://wordpress.org/support/users/seospec/),
 * Can you see any errors in the _PHP_ logs or in the [scan log](https://www.wordfence.com/help/scan/troubleshooting/#red-error-messages-scan-log)?
 * Also could you please:
    - Go to the _Wordfence Tools_ page
    - Click the _Diagnostics_ tab
    - Hit the _Send Report by Email_ button
    - Send the report to _yann[at]wordfence[dot]com_
 *  Thread Starter [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008265)
 * doing now
 *  Thread Starter [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008287)
 * done
 *  [wfyann](https://wordpress.org/support/users/wfyann/)
 * (@wfyann)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008442)
 * Hi [@seospec](https://wordpress.org/support/users/seospec/),
 * The email you sent is the activity summary; please follow the aforementioned 
   steps in order to send the _Diagnostics_ report.
 *  Thread Starter [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008449)
 * i do not see a button to send diagnostic report
 *  Thread Starter [seospec](https://wordpress.org/support/users/seospec/)
 * (@seospec)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10008452)
 * oops i do, big blue one lol
 *  [wfyann](https://wordpress.org/support/users/wfyann/)
 * (@wfyann)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10009122)
 * Hi [@seospec](https://wordpress.org/support/users/seospec/),
 * The Diagnostics report shows several connectivity issues (you can see them in
   the _Connectivity_ section of the _Wordfence –> Tools –> Diagnostics_ page)
 * Please make sure your server can connect to [our servers](https://www.wordfence.com/help/advanced/#wordfence-cloud-servers)
   and to itself; your hosting provider should be able to assist you.
 * Also it appears that your site is running on LiteSpeed (see the _“Server API”_
   parameter on the _“Wordfence System Info”_ page) therefore you’ll need to follow
   [these instructions](https://www.wordfence.com/help/advanced/system-requirements/litespeed/).
 * _In order to view the __Wordfence System Info_ page:
    - Go to the _Wordfence Tools_ page
    - Click the _Diagnostics_ tab
    - In the _Other Tests_ section (bottom of the page), click the link that reads_“
      Click to view your system’s configuration in a new window“_

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Plugin Won’t Scan’ is closed to new replies.

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## Tags

 * [scanning](https://wordpress.org/support/topic-tag/scanning/)

 * 9 replies
 * 2 participants
 * Last reply from: [wfyann](https://wordpress.org/support/users/wfyann/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/plugin-wont-scan/#post-10009122)
 * Status: resolved