Title: Plugin Won’t Update!!!
Last modified: August 30, 2018

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# Plugin Won’t Update!!!

 *  Resolved [VannDigital](https://wordpress.org/support/users/vdn-staff/)
 * (@vdn-staff)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-wont-update-6/)
 * As I’ve seen that there’s a new update for this plugin, I’m having problems updating
   it as I’m getting the following errors every time I make an attempt to do so…
 * `Briefly unavailable for scheduled maintenance. Check back in a minute.`
 * …then later…
 * `An automated WordPress update has failed to complete - please attempt the update
   again now.`
 * Any help with this issue will be appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-wont-update-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [VannDigital](https://wordpress.org/support/users/vdn-staff/)
 * (@vdn-staff)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-wont-update-6/#post-10644452)
 * I’ve updated PhastPress manually since then but what you said could be the case…
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-wont-update-6/#post-11048043)
 * [@kiboit](https://wordpress.org/support/users/kiboit/) Your account is now on
   moderation watch and I will review and redact all of your replies.
 * [https://wordpress.org/support/guidelines/#being-mod-watched-or-banned](https://wordpress.org/support/guidelines/#being-mod-watched-or-banned)
 * Here’s why. I’ve deleted your offer to login to your user’s site. I’m am 100%
   sure you mean well but please _never ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * It is not necessary for you to do that.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Won’t Update!!!’ is closed to new replies.

 * ![](https://ps.w.org/phastpress/assets/icon-256x256.png?rev=1873505)
 * [PhastPress](https://wordpress.org/plugins/phastpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/phastpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/phastpress/)
 * [Active Topics](https://wordpress.org/support/plugin/phastpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/phastpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/phastpress/reviews/)

## Tags

 * [update](https://wordpress.org/support/topic-tag/update/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-wont-update-6/#post-11048043)
 * Status: resolved