Title: Plugin wont update
Last modified: October 11, 2018

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# Plugin wont update

 *  [LiebeGroup](https://wordpress.org/support/users/liebegroup/)
 * (@liebegroup)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-wont-update-7/)
 * Have been trying to update Admin Menu Editor for some time now and keep getting
   an error message saying – An error occurred while updating Admin Menu Editor:
   The update cannot be installed because we will be unable to copy some files. 
   This is usually due to inconsistent file permissions. includes/.htaccess.old
 * I have spoken with our web hosting company and they advised me to change our 
   php system from 5.5 to 5.6 which i have but nothing has changed.
 * I have basic knowledge of website design (have taken over an already built website)–
   please help in simple terms! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * (@whiteshadow)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-wont-update-7/#post-10770150)
 * That’s odd, this plugin isn’t supposed to have an `includes/.htaccess.old` file.
   It sounds like someone might have copied or renamed the `includes/.htaccess` 
   file. This could just be something that was done for troubleshooting purposes.
   However, if you don’t know who did it or why, it could also be a sign of a security
   breach that needs to be investigated.
 * In any case, deleting the file might fix the error.
 *  Thread Starter [LiebeGroup](https://wordpress.org/support/users/liebegroup/)
 * (@liebegroup)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-wont-update-7/#post-10773187)
 * Super basic knowledge so how do I find the file to delete it?
 * I am the only one who works on our website however we did move to a shared server
   a couple months ago, could this have anything to do with it?
 *  Plugin Author [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * (@whiteshadow)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-wont-update-7/#post-10773759)
 * Do you have FTP access to the site or some other way to browse the files, like
   a web control panel? Use that to navigate to the `/wp-content/plugins/admin-menu-
   editor/includes` directory. The file should be there.
 * > I am the only one who works on our website however we did move to a shared 
   server a couple months ago, could this have anything to do with it?
 * Possibly, but it’s hard to say. I don’t think that simply moving to another server
   would somehow cause a file to be renamed. It seems like the kind of thing that
   would be done intentionally.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin wont update’ is closed to new replies.

 * ![](https://ps.w.org/admin-menu-editor/assets/icon-128x128.png?rev=1418604)
 * [Admin Menu Editor](https://wordpress.org/plugins/admin-menu-editor/)
 * [Support Threads](https://wordpress.org/support/plugin/admin-menu-editor/)
 * [Active Topics](https://wordpress.org/support/plugin/admin-menu-editor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/admin-menu-editor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/admin-menu-editor/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-wont-update-7/#post-10773759)
 * Status: not resolved