Title: [Plugin: WordPress Importer] Importer does not work Last modified: August 20, 2016 --- # [Plugin: WordPress Importer] Importer does not work * [jayiconcmo](https://wordpress.org/support/users/jayiconcmo/) * (@jayiconcmo) * [14 years, 4 months ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/) * We tried several version of the 3.x.x with the import tool. All have failed. No errors – just a white screen comes up. Nothing gets imported. * [http://wordpress.org/extend/plugins/wordpress-importer/](http://wordpress.org/extend/plugins/wordpress-importer/) Viewing 13 replies - 1 through 13 (of 13 total) * [jk25rs](https://wordpress.org/support/users/jk25rs/) * (@jk25rs) * [14 years, 4 months ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531061) * I have the exact same problem. Any updates on this? * [nimmolo](https://wordpress.org/support/users/nimmolo/) * (@nimmolo) * [14 years, 1 month ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531163) * It is possible that your exported file is too big for your server – this limit is set by your service provider and you may have to request them to either lift the limit, permanently or temporarily, or import the file for you. * [MikeBerro](https://wordpress.org/support/users/mikeberro/) * (@mikeberro) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531164) * I have the same problem, and my exported file is only 46K (a very small site). I tried changing the filename, and putting the file in different places on my PC (Win7), all to no avail. I’m using 3.3.2 on both the source and destination sites. * [hexenpost](https://wordpress.org/support/users/hexenpost/) * (@hexenpost) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531167) * I have exactly the same problem. 🙁 Is there any solution available? I really need the importer very urgently… * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531168) * I’ve used this plugin dozens of times without any problem. Have you tried: * – deactivating **all** plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). * – switching to the Twenty Eleven theme to rule out any theme-specific problems. * – then activating and running the plugin. * [hexenpost](https://wordpress.org/support/users/hexenpost/) * (@hexenpost) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531169) * It worked for me in the past as well. But I tried all your proposals and I still get a blank screen like the others mentioned above. * If I only export the pages (without articles, menus etc) it works and imports the pages. But it does not import pictures, videos. * As I have 92 pages it really sucks if I have to implement all pictures and menus again… * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531170) * Have you been using any image/media handling plugins on the old site? The last time I saw an issue like this with the Importer plugin, it turned out that a plugin on the old site was handling images in a totally non-standard way – leading to database issues. when the Importer tried to deal with these, it simply couldn’t. * [hexenpost](https://wordpress.org/support/users/hexenpost/) * (@hexenpost) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531171) * Nope, but thanks for the support. * One reason might be that there are quite a lot of large pictures involved. * I will try “search & replace” the urls in the pages export file in combination with copying the contents from one server to the other via ftp. As I am still in the process I can’t say whether this solution works… * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531172) * > there are quite a lot of large pictures involved. * How large are we talking about here – in terms of file size? * [hexenpost](https://wordpress.org/support/users/hexenpost/) * (@hexenpost) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531173) * The total size of the uploads folder was 130 MB. * As my workaround luckily did the job I “only” had to rebuild the menu structure afterwards. Now everything seems to work fine. * Nevertheless thanks for trying to find a solution for me! 🙂 * (And it still would be great if in the future the plug-in could do the complete job for me and not only pages without pictures, menus, etc. …) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531174) * FWIW, I carried out an import late last night from a dev to a live site and it seems to have worked perfectly. If you do have a lot of large images and one of the servers is sluggish, you could be hitting timeouts. Perhaps there’s a clue in the sever error logs of the new server? * [MikeBerro](https://wordpress.org/support/users/mikeberro/) * (@mikeberro) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531175) * Not that it matters, but my site had a few images at most. It’d be nice if the importer displayed an error message, or better yet, wrote out a log we can access to see what might have gone wrong. I do not have easy access to the server logs, plus, they are huge. I cannot start recommending WordPress until I can verify that sites can be cloned without too much difficulty. * [ridzria@gmail.com](https://wordpress.org/support/users/ridzriagmailcom/) * (@ridzriagmailcom) * [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531179) * It doesn’t work for me at all. Tried the whole day and got frustrated. * Permission is good and everything is fine in the wp-content folder and still get the same error “_The export file could not be found at /var/www/vhosts/…/ httpdocs/wp-content/uploads/rb.wordpress.pages\_.xml\_.txt. It is likely that this was caused by a permissions problem._**“** * I notice it amends a .txt to the file name of the .xml file and uploads to the Media folder. If I click the Media link from the left navigation, I see the . xml file converted to .txt. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘[Plugin: WordPress Importer] Importer does not work’ is closed to new replies. * ![](https://ps.w.org/wordpress-importer/assets/icon.svg?rev=2791650) * [WordPress Importer](https://wordpress.org/plugins/wordpress-importer/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-importer/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-importer/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-importer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-importer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-importer/reviews/) * 13 replies * 7 participants * Last reply from: [ridzria@gmail.com](https://wordpress.org/support/users/ridzriagmailcom/) * Last activity: [14 years ago](https://wordpress.org/support/topic/plugin-wordpress-importer-importer-does-not-work/#post-2531179) * Status: not resolved