Title: [Plugin: WordPress.com Popular Posts] Popular Posts Output Disappears Last modified: August 19, 2016 --- # [Plugin: WordPress.com Popular Posts] Popular Posts Output Disappears * [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 4 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/) * The plugin works fine, but the output will disappear sopradically. Like after a full day of it showing up, it disappears, and then will re-appear the next day… it happens almost daily. * Any idea why its happening anyone? Or has you had the same problem? Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/2/?output_format=md) [3](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/3/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/2/?output_format=md) * Thread Starter [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 4 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884307) * Let me know… it seems to be happening every day around 4pm pst, or late afternoon, the popular headlines output disappears and reappears late in the evening at midnight. * [Haoxian](https://wordpress.org/support/users/lonelicloud/) * (@lonelicloud) * [15 years, 3 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884442) * I just noticed that. * Why does not anyone look into this plugin and fix it? * [nhowarth](https://wordpress.org/support/users/nhowarth/) * (@nhowarth) * [15 years, 3 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884443) * Popular Posts has been working fine – until today. Now, no posts are being displayed. * Thread Starter [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884444) * > Popular Posts has been working fine – until today. Now, no posts are being > displayed. * Same here Nhowarth. Wonder if its some issue with the stats from WordPress. Anyone else have issues? * [nhowarth](https://wordpress.org/support/users/nhowarth/) * (@nhowarth) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884445) * Hi Jayo, * WordPress stats are showing up OK in the Dashboard – it’s very strange. * Rgds, Nigel * Thread Starter [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884446) * yep, the issue I had before was because I had set the days to one (24 hours), and they’d disappear at the end of the day, because everything reset. I switched it to 7 days and its been fine ever since… until late last night, the output disappeared and hasn’t returned. * I like this plugin and hope we can solve the issue. * Thread Starter [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884447) * Update from the plugin website after I made a comment * > If you look closer, the wordpress servers mailfunction, not the plugin. They > wrote a message to your dashboard about some error fixing: “Currently access > to stats is broken for some users and we are working on fixing this. Your stats > are still being counted and will be visible once we restore access for your > account” * Followed by this response * > Hi, > the WP Stats Plugin is up and running again but it seems that it doesn’t > report the data to your plugin anymore. Take a look at [http://www.umstellung.info](http://www.umstellung.info). > On the right there is the headline “Beliebteste Beiträge” (Most popular posts). > Any idea. Thank you for this great plugin! yours, severin * [nhowarth](https://wordpress.org/support/users/nhowarth/) * (@nhowarth) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884448) * Many thanks jayo * [davidryal](https://wordpress.org/support/users/davidryal/) * (@davidryal) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884449) * We’ve had the same problem starting at the same time <24 hours ago (e.g. [http://awesomescreenshot.com/08a9esk1a](http://awesomescreenshot.com/08a9esk1a)). Would love to figure out what is causing this and how to fix. * [cwapshere](https://wordpress.org/support/users/cwapshere/) * (@cwapshere) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884450) * I’m also having a problem. The Popular Posts widget now just displays a heading with nothing listed underneath. I’m not sure when it broke. I did recently update to WP 3.1. I have no messages about problems with my stats and I can see my post stats in my dashboard. * Thread Starter [jayo](https://wordpress.org/support/users/jayo/) * (@jayo) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884451) * I had noticed that people are having problems with their WordPress.com stats as well. Maybe there’s an connection. * [mariosem](https://wordpress.org/support/users/editor/) * (@editor) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884452) * I’ve got the same problem. It happened after the troubles at WP-Stats. Now stats are back, but the plugin displays just the heading. * [beckhamlkc](https://wordpress.org/support/users/beckhamlkc/) * (@beckhamlkc) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884453) * There are 2 possibilities: * 1. I took a look at the codes of this plugin, seems like the WordPress.com Stats API, stats_get_csv(), which this plugin is calling to, could not be triggered, even using Ben Gillbanks’ code ([http://wordpress.org/extend/plugins/stats/faq/](http://wordpress.org/extend/plugins/stats/faq/)). * 2. When I logged into my WordPress.com account, which is tied to the blog stats, permission is denied. This is related to the hot topic over the WordPress.com plugin discussions – “Your WordPress.com account is not authorized to view the stats of this blog” * [mariosem](https://wordpress.org/support/users/editor/) * (@editor) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884454) * I’ve installed Jetpack. I had some troubles with it because there’s a conflict with W3TC. I’ve deactivated W3TC, activated Jetpack and reactivated W3TC. Now WP Popular Posts works, except for the fact that is not correctly formatting the - kind of list in the widget. Moreover I had to increase to 2 the magic number to get the 5 popular posts that I wanted. All fixed, but maybe there’s some code to clean up, somewhere… * [davidryal](https://wordpress.org/support/users/davidryal/) * (@davidryal) * [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/#post-1884456) * > 1. I took a look at the codes of this plugin, seems like the WordPress.com > Stats API, stats_get_csv(), which this plugin is calling to, could not be triggered, > even using Ben Gillbanks’ code ([http://wordpress.org/extend/plugins/stats/faq/](http://wordpress.org/extend/plugins/stats/faq/)). * I saw some other discussion about how JetPack abandons the API for some kind of XMLRPC call to do that communication. If this is true, is it possible they just discontinued API support first for stats (breaking many people’s stats), then fixing that, but leaving popular posts broken, possibly because less people use it that way? Is that popular posts plugin working for *anyone* these days? Viewing 15 replies - 1 through 15 (of 39 total) 1 [2](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/2/?output_format=md) [3](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/3/?output_format=md) [→](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/2/?output_format=md) The topic ‘[Plugin: WordPress.com Popular Posts] Popular Posts Output Disappears’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wordpresscom-popular-posts_b3b7b7. svg) * [WordPress.com Popular Posts](https://wordpress.org/plugins/wordpresscom-popular-posts/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpresscom-popular-posts/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpresscom-popular-posts/) * [Active Topics](https://wordpress.org/support/plugin/wordpresscom-popular-posts/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpresscom-popular-posts/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpresscom-popular-posts/reviews/) * 39 replies * 12 participants * Last reply from: [magonzalez987](https://wordpress.org/support/users/magonzalez987/) * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/plugin-wordpresscom-popular-posts-popular-posts-output-disappears/page/3/#post-1884481) * Status: not resolved