Title: [Plugin: WP e-Commerce] buggy, no support
Last modified: August 20, 2016

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# [Plugin: WP e-Commerce] buggy, no support

 *  Resolved [TriciaKennedy](https://wordpress.org/support/users/triciakennedy/)
 * (@triciakennedy)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/)
 * Plugin is very buggy, different random things happen even with no activity on
   the site. Support forum moderators don’t really support users, reading through
   threads where users are genuinely experiencing major problems with the plugin
   have got very rude responses. Personally I’ve only had one question responded
   to, out of 5, and it was after I closed the thread and its only point was to 
   clear WPEC of any malfunction, not to help me. I have also read on many of their
   support forum threads ‘you get what you pay for’… the only way to get real support
   it seems is to buy the developer’s plugin, I’d be happy to pay for a one off 
   support session but the developer’s plugin is too expensive.
 * [http://wordpress.org/extend/plugins/wp-e-commerce/](http://wordpress.org/extend/plugins/wp-e-commerce/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Justin Sainton](https://wordpress.org/support/users/justinsainton/)
 * (@justinsainton)
 * [13 years, 11 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803814)
 * Hi Tricia,
 * To clarify, the public support forums are not moderated directly by Instinct,
   the company that develops WPeC. The community moderates that, so YMMV.
 * The limited resources they have are devoted primarily to premium support topics.
   You can get a premium support ticket with the Gold Cart (not just the developer’s
   version) which only costs $39.
 *  [Jim Hubbard](https://wordpress.org/support/users/jimhubbard/)
 * (@jimhubbard)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803956)
 * “You can get a premium support ticket with the Gold Cart (not just the developer’s
   version) which only costs $39.”
 * You really should get at least forum access to a paid members support forum when
   you buy it.
 * I bought it and it was just a waste of money. It doesn’t do simple things like
   flat rate per item shipping rates and there is no support (except paid support)
   for an item that you pay for.
 * Don’t do it. IMHO, there are better options than paying for something that doesn’t
   work and then paying to get that broken thing supported.
 * WP e-Commerce is a sham.
 *  [Jim Hubbard](https://wordpress.org/support/users/jimhubbard/)
 * (@jimhubbard)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803960)
 * It took a couple of days, but Ray, from WP e-Commerce support did contact me.
 * He was very friendly and even offered to help with a problem in the javascript
   of the Mazine Theme that may be causing some of my issues.
 * I’ll let you guys know when it works.
 *  [Jim Hubbard](https://wordpress.org/support/users/jimhubbard/)
 * (@jimhubbard)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803961)
 * Looks like I may have been too quick to praise WP e-Commerce. They are no longer
   answering any emails.
 * I have requested a simple status as to where they stand on the problems but I
   am no longer getting any response from them.
 *  [viktor89](https://wordpress.org/support/users/viktor89/)
 * (@viktor89)
 * [13 years, 6 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803962)
 * So when you’ve spent alot of hours working with the plugin and find out how buggy
   it is you can spend 39 dollars on premium support? I would pay that if I wanted
   out of the ordinary support, but we’re talking core functionality here… Plugin
   is too unstable IMO.
 * It has let me to redo a customers site in a real shop-cms instead. I would recommend
   people to avoid using this plugin. It’s slow, buggy and not worth the time fixing.
 * Actually it’s not that difficult to incorporate the wordpress blog into something
   like prestashop or magento, if you want to.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘[Plugin: WP e-Commerce] buggy, no support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [viktor89](https://wordpress.org/support/users/viktor89/)
 * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-buggy-no-support/#post-2803962)
 * Status: resolved