Title: [Plugin: WP e-Commerce] Electronic Products
Last modified: August 19, 2016

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# [Plugin: WP e-Commerce] Electronic Products

 *  Resolved [Dave333](https://wordpress.org/support/users/dave333/)
 * (@dave333)
 * [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-plugin-wp-e-commerce-electronic-products/)
 * I have an annoying problem that I can’t solve:
 * I sell electronic products so I have no need for shipping so I have ticked the“
   Disregard shipping for this product” on each product.
 * I also have Shipping turned off in the Store / Settings / Shipping section.
 * However, when the visitor orders a product and goes to the “Verify your order”
   page they are still forced to fill out the Shipping details. No matter what I
   do I can’t get rid of the Shipping details from this page.
 * Also, even if the visitor fills out the Shipping details they still don’t get
   the download button presented to them so they can download the product they just
   bought.
 * Even If the product is a free digital product they still don’t get the download
   button to download the item.
 * Any one have any ideas?

Viewing 1 replies (of 1 total)

 *  Thread Starter [Dave333](https://wordpress.org/support/users/dave333/)
 * (@dave333)
 * [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-plugin-wp-e-commerce-electronic-products/#post-1638971)
 * Anyone??
 * Here is a bit of additional information:
 * I have made a basic free electronic product to keep the testing simple.
 * When the customer clicks ‘go to checkout’ after having selected the free product
   they are taken to the ‘Verify Order’ screen where they need to fill out their
   personal details.
 * Then they click “Make Purchase” and they are then taken to the next screen where
   they get the ‘Transaction Results’ screen:
 * >  Thank you, your purchase is pending, you will be sent an email once the order
   > clears.
   > Thank you for purchasing with us, any items to be shipped will be processed
   > as soon as possible, any items that can be downloaded can be downloaded using
   > the links on this page.
   > All prices include tax and postage and packaging where applicable.
   > You ordered these items:
   > 1 – Free Electronic Product $0.00
   >  Your Purchase No.: 15
   > Total: $0.00
   > Total Shipping: $0.00
 * You’ll not that it clearly states that a download button should appear on this
   page.
 * It doesn’t.
 * Any one have any ideas how to get the download button to appear on this page?

Viewing 1 replies (of 1 total)

The topic ‘[Plugin: WP e-Commerce] Electronic Products’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [Dave333](https://wordpress.org/support/users/dave333/)
 * Last activity: [15 years, 9 months ago](https://wordpress.org/support/topic/plugin-wp-e-commerce-plugin-wp-e-commerce-electronic-products/#post-1638971)
 * Status: resolved