Title: [Plugin: WPtouch iPhone Theme] Cannot upload custom icon
Last modified: August 19, 2016

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# [Plugin: WPtouch iPhone Theme] Cannot upload custom icon

 *  [dmetzcher](https://wordpress.org/support/users/dmetzcher/)
 * (@dmetzcher)
 * [16 years, 4 months ago](https://wordpress.org/support/topic/plugin-wptouch-iphone-theme-cannot-upload-custom-icon/)
 * I am unable to upload a custom icon for use with WPtouch. Each time I try, I 
   get the following error.
 * > There seems to have been an error.
   >  Please try your upload again.
 * I have tried deleting the wptouch/custom-icons directory on the server and recreating
   them myself. They are set up with full permissions (777). This feature was working
   some time ago, but I recently created a new icon and wanted to add it… that’s
   when I discovered that it no longer works. I am using the latest versions of 
   WPtouch and WordPress.
 * Any help that anyone can provide would be greatly appreciated.
 * Thanks!
 * [http://wordpress.org/extend/plugins/wptouch/](http://wordpress.org/extend/plugins/wptouch/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [7483333-1](https://wordpress.org/support/users/7483333-1/)
 * (@7483333-1)
 * [16 years, 3 months ago](https://wordpress.org/support/topic/plugin-wptouch-iphone-theme-cannot-upload-custom-icon/#post-1385895)
 * I’m having the exact problem regarding uploading custom icons. Has this issue
   been resolved?
 *  [techfun](https://wordpress.org/support/users/techfun/)
 * (@techfun)
 * [16 years, 3 months ago](https://wordpress.org/support/topic/plugin-wptouch-iphone-theme-cannot-upload-custom-icon/#post-1385904)
 * We had that problem too…
 * To solve it, try adding in your FULL upload path to Dashboard > Settings > Miscellaneous
   or manually create the folder wptouch under your wp-content/uploads folder and
   then inside wp-content/uploads/wptouch create a folder called custom-icons do
   you end up with:
 * wp-content/uploads/wptouch/custom-icons
 * Assuming your permissions on those new folders are correct you should now be 
   able to upload.
 * Our staff programmer explained the issue this way:
 * > When uploading a file, the upload script tries to create the appropriate icons
   > directory for storing the file:
   >  get_option( ‘upload_path’ ) . ‘/wptouch/custom-
   > icons’
   > In a relative environment, this path is:
   >  wp-content/uploads/wptouch/custom-
   > icons
   > The script tries to create each of those directories by exploding the path 
   > and looping through the parts. In the loop each part is prepended by /. The
   > actual paths the script tries to create is:
   >  /wp-content /wp-content/uploads/
   > wp-content/uploads/wptouch /wp-content/uploads/wptouch/custom-icons
   > When the script tries to store the file, wp-content/uploads/wptouch/custom-
   > icons does not exist because the proper path was never created.
 *  [veronicamae](https://wordpress.org/support/users/veronicamae/)
 * (@veronicamae)
 * [16 years, 3 months ago](https://wordpress.org/support/topic/plugin-wptouch-iphone-theme-cannot-upload-custom-icon/#post-1385905)
 * I’m not the original poster, but…
 * My path in Misc Settings now matches what’s in my FTP, but the image still does
   not appear in the pool of other icons. I gave the custom icons folder full permissions,
   but still nothing. The icon is uploaded, but it’s not made available to me.
 * What am I missing?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘[Plugin: WPtouch iPhone Theme] Cannot upload custom icon’ is closed to
new replies.

## Tags

 * [custom](https://wordpress.org/support/topic-tag/custom/)

 * 3 replies
 * 4 participants
 * Last reply from: [veronicamae](https://wordpress.org/support/users/veronicamae/)
 * Last activity: [16 years, 3 months ago](https://wordpress.org/support/topic/plugin-wptouch-iphone-theme-cannot-upload-custom-icon/#post-1385905)
 * Status: not resolved

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