Title: [Plugin: WPtouch] Plugin not working on mobile device when using shortcodes
Last modified: August 20, 2016

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# [Plugin: WPtouch] Plugin not working on mobile device when using shortcodes

 *  [thinkmedia](https://wordpress.org/support/users/thinkmedia/)
 * (@thinkmedia)
 * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/)
 * Hi,
 * I have the WPTouch plugin and I am now noticing that none of the sites where 
   I use shortcodes does the mobile version load properly.
 * Anyone else having this problem?
 * Thanks
 * [http://wordpress.org/extend/plugins/wptouch/](http://wordpress.org/extend/plugins/wptouch/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431017)
 * Hi,
 * If the shortcodes are custom to the desktop theme then WPtouch can’t “see” them.
   Only WPtouch Pro at this time allows you to filter shortcodes in the mobile theme.
   There are also some other things you can do about shortcodes which we have documentation
   for available to WPtouch Pro users.
 *  [dankrosso](https://wordpress.org/support/users/dankrosso/)
 * (@dankrosso)
 * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431025)
 * Sounds similar to a problem I encountered with the latest version of the plugin.
 * Use of the standard shortcodes made available through the WordPress Jetpack package
   would fail to work as intended in WPtouch.
 * In the end I had to revert back to the previous version of WPtouch 1.9.34 to 
   get it to work correctly.
 * I was in Email conversation with a representative of BraveNewCode, who went strangely
   quiet after I highlighted the issue which exists mainly on Android Gingerbread
   2.3 phones…
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431069)
 * dankrosso,
 * Were you who submitted a question about your videos not playing on certain Android
   devices when the videos are embedded using JetPack shortcodes? If so, we’ll make
   note of it to do some testing there and log it for fixin’ if needed. Thanks.
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431070)
 * dankrosso,
 * Were you who submitted a question about your videos not playing on certain Android
   devices when the videos are embedded using JetPack shortcodes? If so, we’ll make
   note of it to do some testing there and log it for fixin’ if needed. Thanks.
 *  [siutouamy](https://wordpress.org/support/users/siutouamy/)
 * (@siutouamy)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431080)
 * [Isn’t this the issue?](http://wordpress.org/support/topic/plugin-wptouch-flashyoutube-embed-on-mobile-wont-star?replies=2)
   
   I reported this about a month ago, about YouTube shortcodes on WordPress not 
   being able to render properly with the latest version of WP Touch.
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431081)
 * We’ve made note of it and will continue to look into it. Thanks everyone for 
   your feedback.
 *  [dankrosso](https://wordpress.org/support/users/dankrosso/)
 * (@dankrosso)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431082)
 * Sorry, only just seen your response from a fortnight ago…
 * Yes, that was me. Problem still exists in the newest version of the plugin (1.9.37).

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘[Plugin: WPtouch] Plugin not working on mobile device when using shortcodes’
is closed to new replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [dankrosso](https://wordpress.org/support/users/dankrosso/)
 * Last activity: [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-wptouch-plugin-not-working-on-mobile-device-when-using-shortcodes/#post-2431082)
 * Status: not resolved