Title: plugin’s support team for Head & Footer Code Plugin
Last modified: June 1, 2023

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# plugin’s support team for Head & Footer Code Plugin

 *  Resolved [junenjn91](https://wordpress.org/support/users/junenjn91/)
 * (@junenjn91)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/)
 * When I try to activate “Head & Footer Code” Plugin, error pops up for “there 
   has been a critical error on this website. please check your site admin email
   inbox for instructions.learn more about trouble”.
 * Cloudways support team says there is an issue with the plugin itself “head-footer-
   code”.
   Would you please help to fix it?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * (@urkekg)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16786428)
 * Hi [@junenjn91](https://wordpress.org/support/users/junenjn91/),
 * Thank you for choosing Head&Footer Code for your project!
 * We’ll need the exact error message. Please check your inbox.
 * Cheers,
   Aleksandar
 *  Thread Starter [junenjn91](https://wordpress.org/support/users/junenjn91/)
 * (@junenjn91)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16786493)
 * Hi Aleksandar,
 * I checked my inbox and there is no message. The error pops up “there has been
   a critical error on this website.” and disable to do anything. I had to contact
   Cloudways agent to fix it.
 * They have deactivated the plugin, and when I try to activate it again, the error
   shows again.
 * I have two other domains using this plugin, and never experienced this kind of
   issue.
    -  This reply was modified 3 years ago by [junenjn91](https://wordpress.org/support/users/junenjn91/).
 *  Plugin Author [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * (@urkekg)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16788101)
 * Thank you for mentioning it works on the other two websites. There is some incompatibility
   on that particular WP instance or server. Can you then please do the following:
    1. Enable debugging in WordPress as per article [Debugging in WordPress – WordPress.org Documentation](https://wordpress.org/documentation/article/debugging-in-wordpress/)
    2. Activate Head&Footer Code plugin from Plugins page
    3. Disable debugging in WordPress (reverse step 1 above)
    4. Provide here full fatal error track from file /wp-content/debug.log
 * It would also help if you advise on WP and PHP versions you use.
 * Thanks,
   Aleksandar
 *  Thread Starter [junenjn91](https://wordpress.org/support/users/junenjn91/)
 * (@junenjn91)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16788448)
 * Hi Aleksandar,
 * It is hard for me to follow debugging process…. cloudways agent said there is
   issue with the plugin file… so maybe it is not compatible with my site?
 * I use 6.2.2 version for WP and PHP version is 8.2.6.
 *  Plugin Author [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * (@urkekg)
 * [3 years ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16789585)
 * Hello again,
 * Apart couple of Deprecated notices on PHP 8.2.6, Head & Footer Code 1.3.1 works
   on fresh and existing WordPress 6.2.2. Unfortunately, we cannot fix the issue
   if we don’t know the cause.
 * Please let me know are you able to do anything of following:
    1. Get on your website developer to enable debugging and provide the exact error
       message from /wp-content/debug.log
    2. Ask your hosting support to enable debugging in WP for you and provide the exact
       error message from /wp-content/debug.log, or at least what error it is because“
       cloudways agent said there is issue with the plugin file” cannot help us to 
       know what exact error is causing the issue.
    3. Or uninstall module from this website and reinstall it again.
 * Aleksandar
 *  Plugin Author [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * (@urkekg)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16914489)
 * Hello [@junenjn91](https://wordpress.org/support/users/junenjn91/), please let
   me know have you resolved the issue? If you have not, I hope you can work out
   with server support or your developer and send over wp-content/debug.log
 * Kind regards,
   Aleksandar

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘plugin’s support team for Head & Footer Code Plugin’ is closed to new
replies.

 * ![](https://ps.w.org/head-footer-code/assets/icon.svg?rev=3299702)
 * [Head & Footer Code](https://wordpress.org/plugins/head-footer-code/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/head-footer-code/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/head-footer-code/)
 * [Active Topics](https://wordpress.org/support/plugin/head-footer-code/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/head-footer-code/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/head-footer-code/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/plugins-support-team-for-head-footer-code-plugin/#post-16914489)
 * Status: resolved