Poor Customer Server

  • LexGear

    (@lexgear)


    4 years, 1 month ago

    Waited a month for customer service to assist with a pretty basic flaw only to be ignored and the case closed. Following up they shrugged off the issue when all they did was look at logs. A month I waited. Pathetic.

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  • Plugin Author Vision6 by Constant Contact

    (@vision6)

    3 years, 11 months ago

    Hello LexGear,

    Thank you for taking the time to write your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

    We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened.

    We’ll be reaching out to you personally in the next 24 hours to touch base. We want to learn more about the situation and how we can make things right.

    Thank you.

    Jenna Summerville
    Customer Success Manager

Viewing 1 replies (of 1 total)

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