Title: Poor Customer Server
Last modified: May 3, 2022

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# Poor Customer Server

 *  [LexGear](https://wordpress.org/support/users/lexgear/)
 * (@lexgear)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/poor-customer-server/)
 * Waited a month for customer service to assist with a pretty basic flaw only to
   be ignored and the case closed. Following up they shrugged off the issue when
   all they did was look at logs. A month I waited. Pathetic.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Vision6 by Constant Contact](https://wordpress.org/support/users/vision6/)
 * (@vision6)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/poor-customer-server/#post-15793578)
 * Hello LexGear,
 * Thank you for taking the time to write your review. I’m sorry to hear you had
   a frustrating experience, but I really appreciate you bringing this issue to 
   my attention.
 * We make it a point to be known for customer service, so this situation caught
   us off guard and we would love to learn more about what specifically happened.
 * We’ll be reaching out to you personally in the next 24 hours to touch base. We
   want to learn more about the situation and how we can make things right.
 * Thank you.
 * Jenna Summerville
    Customer Success Manager

Viewing 1 replies (of 1 total)

The topic ‘Poor Customer Server’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Vision6 by Constant Contact](https://wordpress.org/support/users/vision6/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/poor-customer-server/#post-15793578)