Title: Poor performance and questionable implementation
Last modified: August 1, 2024

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# Poor performance and questionable implementation

 *  [tmedianet](https://wordpress.org/support/users/tmedianet/)
 * (@tmedianet)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/poor-performance-and-questionable-implementation/)
 * The bulk optimization on the $9.99 plan did not work well for me. It kept quitting
   after a few hundred images and I would have to restart it. At the rate it was
   going, it would have taken me days to finish (around 9,000 images). Even optimizing
   an individual image took a very long time and did not always work. It seemed 
   like their servers were overloaded. (My server is with DigitalOcean in the U.
   S. and I was monitoring CPU and RAM which were fine.) There is no bulk restore
   option, and if you want to restore the originals, you need to do it in the media
   library per image, which is impractical for a large number of images. You can
   increase the amount of images listed in the media library and then select all
   and choose restore, but there should be a simpler bulk restore option if you 
   are dealing with thousands of images. If using the webp option, it puts the new
   webp files in the same directories as the jpeg versions, so it is time consuming
   if you need to delete them all, and they cannot be excluded when backing up with
   UpdraftPlus. I ended up using Smush Pro instead, and it finished the bulk optimization
   in a few hours without quitting. Smush also puts all the webp files it creates
   in a new folder outside of the uploads folder, so it is easy to exclude from 
   backups, and there is a bulk restore option. Because of the way Imagify performed
   so poorly for me, creates webp files in the original folders, and lacks a bulk
   restore option, I would not recommend it at all and certainly not for any large
   or commercial sites. It is simple to use and the optimization results seem acceptable,
   but that does not make up for its shortcomings. Imagify does not offer refunds,
   so use the paid plans at your own risk.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Imagify Image Optimizer](https://wordpress.org/support/users/imagify/)
 * (@imagify)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/poor-performance-and-questionable-implementation/#post-17927222)
 * Hello [@tmedianet](https://wordpress.org/support/users/tmedianet/),
 * Thank you for sharing your detailed feedback! We apologize for the inconvenience
   you experienced with Imagify.
 * Regarding the bulk optimization issue, we understand how frustrating it can be.
   While Imagify is designed to handle large libraries, there can be specific factors
   affecting performance. We could have assisted in troubleshooting and resolving
   the optimization problem to ensure smooth processing.
 * For bulk restoring images, there is indeed a way to restore multiple images simultaneously
   through the media library, although we acknowledge that a more streamlined bulk
   restore option would be beneficial. We appreciate your suggestion and will consider
   it for future updates.
 * In terms of managing WebP files, we understand the challenges. We have documentation
   on how to delete WebP images via FTP or SSH without affecting other files: [Delete WebP Images](https://imagify.io/documentation/delete-webp-images-website/).
 * Many customers successfully use Imagify on large sites without issues, and we
   strive to provide a reliable experience for all our users.
 * Regarding refunds, while we do not offer them as per our policy, Imagify is available
   for free, and subscriptions can be canceled anytime.
 * We regret that your experience was not satisfactory but hope you might consider
   giving Imagify another try in the future. We are here to help and ensure a better
   experience for you, so please do not hesitate to reach out to our support for
   assistance: [https://imagify.io/support/](https://imagify.io/support/)
 * Thank you,
   The Imagify team

Viewing 1 replies (of 1 total)

The topic ‘Poor performance and questionable implementation’ is closed to new replies.

 * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959)
 * [Imagify: Optimize Images for Top Speed (Compress & Convert to WebP/AVIF)](https://wordpress.org/plugins/imagify/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Imagify Image Optimizer](https://wordpress.org/support/users/imagify/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/poor-performance-and-questionable-implementation/#post-17927222)