Title: Poor Support from Developer
Last modified: July 24, 2021

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# Poor Support from Developer

 *  [tiuniasing](https://wordpress.org/support/users/tiuniasing/)
 * (@tiuniasing)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/poor-support-from-developer/)
 * As a paid user myself, TranslatePress doesn’t work on some section of my website.
   it’s okay as they provide support. However…
 * I submitted ticket, received a reply blaming cache plugin where there’s no such
   cache or optimization plugin installed. I replied them, then no response from
   TranslatePress at all.
 * I submitted a new ticket for the same issue, quoted response from the first ticket.
   Then got reply from TranslatePress asking for admin credential for a check. I
   sent, then no response from TranslatePress since then. It’s been more than 10
   days from today.
 * I HAVE TO ABONDONE THIS PLUGIN IF I CAN’T GET A SOLUTION DESPITE FULL PAYMENT
   IS MADE!
 * AVOID THIS PLUGIN AT ALL COST.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [lukaszzelezny](https://wordpress.org/support/users/lukaszzelezny/)
 * (@lukaszzelezny)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/poor-support-from-developer/#post-14699602)
 * Blaming cache plugin… classic response.
    [https://wordpress.org/support/topic/incredibly-badly-written-plugin/](https://wordpress.org/support/topic/incredibly-badly-written-plugin/)
 *  Plugin Support [Alex](https://wordpress.org/support/users/alexcozmoslabs/)
 * (@alexcozmoslabs)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/poor-support-from-developer/#post-14709025)
 * We apologize for the time you need to wait to get a reply from our team.
 * I tried looking for your ticket in our system but didn’t find it, which means
   it’s under another name.
 * These optimization plugins compress all JS files into one file, but this process
   can create errors when you load a page, that’s why you receive that response.
   Sometimes it is quite difficult to figure out at first what causes an error. 
   [@lukaszzelezny](https://wordpress.org/support/users/lukaszzelezny/)
    We try 
   to help the client as much as possible but unexpected issues can occur due to
   the variety of plugins that exist on the market at the moment which can create
   strange bugs we haven’t met before or problems that aren’t clear enough, so we
   need time to investigate.
 * [@tiuniasing](https://wordpress.org/support/users/tiuniasing/) Please, reply 
   to that ticket in order to know that is still an issue there. As I specified 
   already, we didn’t find it and because of this, is not advisable to say more 
   since I don’t know the whole problem.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Poor Support from Developer’ is closed to new replies.

 * ![](https://ps.w.org/translatepress-multilingual/assets/icon.svg?rev=3166541)
 * [TranslatePress - Translate Multilingual sites with AI Translation](https://wordpress.org/plugins/translatepress-multilingual/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/translatepress-multilingual/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/translatepress-multilingual/)
 * [Active Topics](https://wordpress.org/support/plugin/translatepress-multilingual/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/translatepress-multilingual/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/translatepress-multilingual/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Alex](https://wordpress.org/support/users/alexcozmoslabs/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/poor-support-from-developer/#post-14709025)