It seems that my pop-up forms are no longer appearing on the website. I’ve double-checked the form settings, and everything seems to be in order. I’ve also cleared cookies and cache, and reloaded multiple times, but the issue persists. Could you please check this on your end?
For reference, my account ID is: 5e74eb6b99f0b7499fcf9ab9
Hi Francesca, thank you for bringing this issue to our attention!
Our tech team has investigated your account and identified that the issue is being caused by a third-party app, specifically the consent management plugin powered by Complianz | GDPR/CCPA Cookie Consent: https://ww.wp.xz.cn/plugins/complianz-gdpr
We were able to reproduce the issue, and the solution is to disable the toggle for Omnisend Marketing within the Complianz settings. Once this is done, the forms should begin working again.
Please let us know if the forms start appearing after making this adjustment, and feel free to reach out if you have any further questions. Thank you!
This reply was modified 1 year, 8 months ago by supportomnisend.
I made the change, and it worked perfectly! The forms are appearing now. I wasn’t expecting the issue to be related to a completely different plugin, so many thanks for the easy solution, much appreciated!
Hello, I have same setup Complianz and Omnisend. Same isssues , form not showing up. When I disable that integration is it GDPR compliant to show Omnisend welcome form for discount without accepting cookies from Complianz banner?
site: vidam.hr
This reply was modified 1 year, 5 months ago by mvrban.
This reply was modified 1 year, 5 months ago by mvrban.
This reply was modified 1 year, 5 months ago by mvrban.
Hi there @mvrban, thanks for bringing this up and sharing the details of your setup!
You can adjust the settings directly in the Complianz app to ensure compatibility while continuing to use Omnisend. Please see the screenshot below for instructions on how to make this change.
To address your concern: The cookies used for our forms are classified as essential, not marketing. This is because they are necessary for the proper functioning of the integration, ensuring your forms work as intended.
We hope this clears up your concerns! If you have any further questions or need assistance, feel free to let us know—we’re happy to help!
Thanks for fast answer, but can you help how to do this:
How to block cookies from Omnisend so thath they show up after constent? Built in integration doesn’t work, Omnisend welcome popup doesn’t popup doesnt work if it is turned on. Is my site GDPR compliant if that integration is off? And here is warning about this cookies:
Thanks so much for your response and for sharing more details with us!
This is an important topic, and we want to make sure everything is handled correctly. We’ll reach out to the relevant team to get the best advice on managing cookies and ensuring compliance, while also addressing the concerns you’ve raised about the welcome popup form.
We’ll get back to you as soon as we have the most accurate info. Thanks for your patience and understanding!
The main challenge is that regardless of whether cookies are accepted or not, Complianz blocks our scripts, which prevents our forms from showing up as expected.
Regarding GDPR compliance, the only cookie that is not compliant if applied without consent is omnisendContactID, which identifies the contact and enables the recording of their page visits on the website. This cookie is added when an Omnisend form is submitted or a link is clicked from an Omnisend email.
Here are a couple of solutions we can suggest:
1. Use a different cookie management software to allow better integration with Omnisend’s forms.
2. Add a disclaimer in Omnisend forms and emails informing users that their page visits will be tracked if they click on the emails or submit the forms. You may also want to include a note about the cookies used and/or describe them in your Privacy Policy or Cookie Policy. You can refer to the following article for guidance on how to describe cookies: Explaining and Managing Tracking Cookies.
To clarify, the soundestID, omnisendSessionID, and page-views cookies are purely functional and cannot be used to identify the customer. Both the soundestID and omnisendSessionID cookies serve as session cookies, which are GDPR-compliant. The page-views cookie tracks how many pages were visited during a session, which helps trigger forms after a set number of page visits. Since these cookies are functional, consent is not required for their use.
We hope this clarifies any concerns you may have. If you need further assistance, feel free to let us know! We are always here for you!
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