Title: Pop Window Last modified: August 22, 2016 --- # Pop Window * [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/) * Hello WordPress, * I’ve installed the plugin “pop up” window by Magneticlabs and it works just fine.** The problem is that it’s showing behind a logo** and I don’t know how to move it in front of that logo. Here’ the website: [http://www.themaghouse.com](http://www.themaghouse.com) * The pop is un-active until I fix the problem. But the logo that you see in the center is the one I’m talking about. * Any help is appreciated. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/pop-window/page/2/?output_format=md) [→](https://wordpress.org/support/topic/pop-window/page/2/?output_format=md) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800537) * Where did you get this plugin from? I can’t find any which match that name. * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800540) * Hi James, * Is the second search result if you look under plugins. If you type pop up * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800557) * Ok, I recommend asking at [https://wordpress.org/support/plugin/homepage-pop-up](https://wordpress.org/support/plugin/homepage-pop-up) so the plugin’s developers and support community can help you with this. * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800559) * I actually did but I’ve been waiting for about 3 days now. I even send then another inquiry but nothing. I thought it was something that wasn’t related to the pop up. * Thanks James. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800609) * [https://wordpress.org/support/topic/pop-up-behind-logo](https://wordpress.org/support/topic/pop-up-behind-logo) posted two hours ago is the first thread you’ve posted to their support here. * Their plugin should be popping up, not popping up behind a logo, so it’s definitely a problem with the plugin. 🙂 * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800638) * Ok got it. So I guess I’m at the mercy of the developers. Like I said, I’ve contacting them for a while and did post this at the plug in support. We’ll see. * Thanks * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800640) * [https://wordpress.org/support/topic/pop-up-behind-logo](https://wordpress.org/support/topic/pop-up-behind-logo) is the only contact you’ve made with theme here, 4 hours. They’ll reply when they can. * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800643) * I know I did that one today, correct. Besides this post I’ve been trying to contact them via email and it’s been about 3 days or more and still waiting. I understand this things takes time for responses and I have to be patience. * Thanks James. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800645) * You’re welcome! * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800785) * Hello James, * Sadly to say that I’m still waiting on the plugin support and nothing. So what I did is use another pop up plugin and the same problem occurs. So it seems is an issue with “layering” if that even makes sense? I don’t know what else it could be. Any suggestions? Do think it has to do with the pre-loader feature the template has? * Thanks * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800786) * Does it work just fine if you switch to the Twenty Fifteen theme? * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800787) * Is that something I can easily switch without affecting the current template? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800788) * Yes, you can cleanly switch between themes. 🙂 * Thread Starter [Luis Solivan](https://wordpress.org/support/users/luis-solivan/) * (@luis-solivan) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800790) * So yes it worked just fine using the other template. I’m assuming simply because it doesn’t have that big logo in the center. So it seems is a template issue? Any way to fix it? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/#post-5800791) * Ok, yeah it’s definitely a theme issue. * What is the name of your theme, and where did you get it from? Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/pop-window/page/2/?output_format=md) [→](https://wordpress.org/support/topic/pop-window/page/2/?output_format=md) The topic ‘Pop Window’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 20 replies * 2 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/pop-window/page/2/#post-5800798) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics