Title: Poptins Popup close button not working
Last modified: November 14, 2019

---

# Poptins Popup close button not working

 *  Resolved [alicascot](https://wordpress.org/support/users/alicascot/)
 * (@alicascot)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/)
 * Hello,
 * I am alica. I am facing a problem that after made some certain changes in popup
   close button not working, after some time it does not appear on the site and 
   also “Close by clicking on-screen” option not working. What should I do?
    -  This topic was modified 6 years, 5 months ago by [alicascot](https://wordpress.org/support/users/alicascot/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Tomer Aharon](https://wordpress.org/support/users/tomeraharon/)
 * (@tomeraharon)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/#post-12131645)
 * Hi [@alicascot](https://wordpress.org/support/users/alicascot/),
 * Please email us at [contact@poptin.com](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/contact@poptin.com?output_format=md)
   or talk to us via the live chat in your interface and we will take it from there
   🙂
 *  Plugin Author [Tomer Aharon](https://wordpress.org/support/users/tomeraharon/)
 * (@tomeraharon)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/#post-12131655)
 * [@alicascot](https://wordpress.org/support/users/alicascot/) I just checked, 
   and you turn ON the “content gate” feature.
    It is exactly what it does – won’t
   let your visitors to close the popup until they opt-in.
 * Go back to the editing page of your popup, and under the “Advanced settings” 
   section turn that option OFF.
 *  Thread Starter [alicascot](https://wordpress.org/support/users/alicascot/)
 * (@alicascot)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/#post-12131798)
 * Hi [@tomeraharon](https://wordpress.org/support/users/tomeraharon/),
 * Thank you so much. It’s working fine now. Thanks a lot again. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Poptins Popup close button not working’ is closed to new replies.

 * ![](https://ps.w.org/poptin/assets/icon-256x256.gif?rev=2230390)
 * [Poptin - Exit Pop Ups & Email Popups](https://wordpress.org/plugins/poptin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/poptin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/poptin/)
 * [Active Topics](https://wordpress.org/support/plugin/poptin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/poptin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/poptin/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [alicascot](https://wordpress.org/support/users/alicascot/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/poptins-popup-close-button-not-working/#post-12131798)
 * Status: resolved