Title: PopularFX generates multiple registerforms
Last modified: February 28, 2022

---

# PopularFX generates multiple registerforms

 *  [3v3l13n](https://wordpress.org/support/users/3v3l13n/)
 * (@3v3l13n)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/popularfx-generates-multiple-registerforms/)
 * Dear Sir/Madam,
 * I am sending you this message concerning a problem with MasterStudy LMS and PopularFX
   plugins on my website, Literatuuraanzee.
 * My website is built with the PopularFX, EduHub template. I use the MasterStudy
   LMS plugin to create online courses about literature. It seems that those two
   plugins clash with each other.
 * The account page, as it is called in the menu bar, shows three different login/
   register forms. When signed in, your account information is shown multiple times.
   User info is visible below the footer of the page as well. Masterstudy LMS works
   fine when I deactivate PopularFX.
 * I have tried to find out what is happening at the backend of the website, but
   I can’t find where those plugins clash with each other. Hopefully, you know what
   causes this issue and are able to help me solve it. 
 * Thank you in advance.
 * Kind Regards,
 * Evelien
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpopularfx-generates-multiple-registerforms%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 2 months ago](https://wordpress.org/support/topic/popularfx-generates-multiple-registerforms/#post-15476676)
 * [@pagelayersupport](https://wordpress.org/support/users/pagelayersupport/) I 
   have archived your reply and flagged your account.
 * While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  [pagelayersupport](https://wordpress.org/support/users/pagelayersupport/)
 * (@pagelayersupport)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/popularfx-generates-multiple-registerforms/#post-15478174)
 * Hello Jan Dembowski,
 * Thanks for your feedback. We didn’t intend to violate the forum policy. We will
   make sure this does not happen again.
 * Regards,
    PopularFx Team
 *  [pagelayersupport](https://wordpress.org/support/users/pagelayersupport/)
 * (@pagelayersupport)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/popularfx-generates-multiple-registerforms/#post-15483442)
 * Hello 3v3l13n,
 * Sorry for the inconvenience caused.
 * We didn’t find the page on the provided link. Please check the page link and 
   provide the page link where an issue occurs.
 * Regards,
    PopularFx Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PopularFX generates multiple registerforms’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/popularfx/1.2.7/screenshot.jpg)
 * PopularFX
 * [Support Threads](https://wordpress.org/support/theme/popularfx/)
 * [Active Topics](https://wordpress.org/support/theme/popularfx/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/popularfx/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/popularfx/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [pagelayersupport](https://wordpress.org/support/users/pagelayersupport/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/popularfx-generates-multiple-registerforms/#post-15483442)
 * Status: not resolved