PC
(@pranayachaudhary)
Hi @762c
Thanks for reaching out.
We’d need to look at the screenshot of the display rules to assist better.
It is possible that you are using 2 Rulesets like this: https://a.supportally.com/i/A2jwnZ
It should look like https://a.supportally.com/i/dq3mWw
Also, please check if the page allows scrolling. If the page height fits the browser height, there is no scrolling and it will trigger automatically. Also if there is infinite scrolling, it would not work properly: https://optinmonster.com/docs/how-to-trigger-a-campaign-based-on-scroll-percentage/
Can you please share a full page screenshot so I can recommend a solution?
Thread Starter
762c
(@762c)
Hi, Thank you for your support.
I attached a dropbox url to share some screenshots. (or let me know your email address if it is more proper. I can’t find the way to attach images on this board)
- 01 ruleset.png
- 02 Published.png
- 03 Preview.png
As you mentioned, I did follow the guide from the first time, but as you can see in ’03 preview.png’, It popped up from the start. My landing page is composed with a similar height of 8 sections, so if it is worked the popup should be showing on the 2nd ~ 3rd section .
One thing I am not sure about, you mentioned I should check if the page allows scrolling, I just started using a public wordpress template and I am too beginner for wordpress to manipulate any scrolling setting. Is there any chance of ‘the scroll’ issue making the problem?
PC
(@pranayachaudhary)
Hi @762c
It seems like you are developing your website using localhost which makes it hard for us to test things out to recommend.
Is there a way for you to add a public link in the “Link to the page you need help with:” section of the initial message so we can see it and see what is the behavior.
PC
(@pranayachaudhary)
Hi @762c
It seems like this has been sorted. Please feel free to reach out if something changes.
