Title: popup gallery error
Last modified: May 26, 2020

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# popup gallery error

 *  [achamail](https://wordpress.org/support/users/achamail/)
 * (@achamail)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/popup-gallery-error/)
 * Hello. Thanks to the great plugin.
 * My problem is this. When I click a photo to open a popup gallery, it opens an
   image page. Temporarily it opens a popup gallery for a seconde, then it moves
   to a seperate image page and it loses all the buttons such as arrows. Am I making
   sense?
    Please help me.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpopup-gallery-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [nK](https://wordpress.org/support/users/nko/)
 * (@nko)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-12914699)
 * Hi.
 * I don’t see Visual Portfolio by your URL.
 * But I think the problem may be related to your theme (or 3rd-party plugin) scripts,
   that handle link clicks and make custom link redirection (with animation or so).
 * Regards, nK.
 *  [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * (@tikimaticdotcom)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-12954177)
 * Same issue here, [@achamail](https://wordpress.org/support/users/achamail/) did
   you manage to solve it?
 * I noticed that funny behaviour: the pop up gallery works perfectly fine when 
   I browse the website while logged in as a wp admin but does not work when not
   logged in.
    Any clue?
 * Btw, [@nko](https://wordpress.org/support/users/nko/) thanks for the great plugin,
   keep up the good work! 🙂
    example of a gallery page: [https://zappelli.ch/paysages-aquarelle/](https://zappelli.ch/paysages-aquarelle/)
 * Thanks!
 *  [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * (@tikimaticdotcom)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-12954270)
 * … processing on a dev server…
 * I didn’t update the dev instance of the website for awhile (like it was still
   running Visual Portfolio 1.14.0) I updated Visual Portfolio to last version (
   1.16.2) and it works perfectly fine.
    So, indeed it must be a conflict with another
   plugin. I am going to update every single plugin, one after another, and check
   every time if the pop up gallery still works or has been broken. Hopefully I 
   can identify which plugin causes the conflict!
 * stay tuned!
    -  This reply was modified 5 years, 10 months ago by [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/).
    -  This reply was modified 5 years, 10 months ago by [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/).
 *  [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * (@tikimaticdotcom)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-12955474)
 * holy nightmare, unable to reproduce bug on the dev server.
 *  [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * (@tikimaticdotcom)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-13160826)
 * bug properly reproduced on dev server. now i know it doesn’t come from some server
   side bad config.
 *  [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * (@tikimaticdotcom)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-13184530)
 * Issue identified. It comes from the Exact Metrics (formerly google analytics 
   dashboard for wp). I did not investigate further, since I am definitely not a
   fan of exact metrics, i just removed it from the system, so it’s sort of solved,
   at least on my side :-/

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘popup gallery error’ is closed to new replies.

 * ![](https://ps.w.org/visual-portfolio/assets/icon-256x256.png?rev=2389881)
 * [Visual Portfolio, Photo Gallery & Post Grid](https://wordpress.org/plugins/visual-portfolio/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/visual-portfolio/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/visual-portfolio/)
 * [Active Topics](https://wordpress.org/support/plugin/visual-portfolio/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/visual-portfolio/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/visual-portfolio/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [Amāvāsyā Cowboy](https://wordpress.org/support/users/tikimaticdotcom/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/popup-gallery-error/#post-13184530)
 * Status: not resolved