Title: Popup type changes
Last modified: January 16, 2024

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# Popup type changes

 *  Resolved [ficusmedia](https://wordpress.org/support/users/ficusmedia/)
 * (@ficusmedia)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/popup-type-changes/)
 * Hello,
 * We love your plugin, it works great. However recently we got an issue. After 
   creating popup (type Image) after some time settings disappears and popup type
   changes to HTML.
 * Is it possible to change popup type of existing popup?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [creativiews](https://wordpress.org/support/users/creativiews/)
 * (@creativiews)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/popup-type-changes/#post-17349944)
 * Same issue arising with my plugin as well.
   Is there any solution for this?
 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/popup-type-changes/#post-17423109)
 * Hi there,
 * We are sorry to hear that you are having this issue. This is a known issue. However,
   our team couldn’t reproduce it and is investigating the cause of the issue. Rest
   assured we are trying our best to fix this as soon as possible.
 * Please check your custom JS/CSS menu under the popup and if you have any unknown
   code, please remove it. Also, please make sure you don’t have any unknown admin
   account on your site.
 * If you require further assistance or have any additional questions, please don’t
   hesitate to contact us through our support portal. Our team is always here to
   help!
 * [https://help.popup-builder.com/en/](https://help.popup-builder.com/en/)
 * Sincerely,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Popup type changes’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/popup-type-changes/#post-17423109)
 * Status: resolved