Title: Possible Bug Fix Request Last modified: August 22, 2016 --- # Possible Bug Fix Request * Resolved [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/) * Hello Dev. While using this awesome fileaway plugin, I have noticed few bugs on my installation, but want to make sure if it’s my install issue or it’s release- wide. * 1) As manager mode, if I create a subdirectory, the folder appears to have been created on UI, but when I go back to browse via UI, that folder doesn’t show. Tried to see on ftp, but no actual folder was created. However, if I try to create that folder again, fileaway gives a popup error indicating that this folder already exists. * 2) after putting a file in a directory, i have logged in as a test user to download the file, and a popup comes up indicating “Error” with no other information. * When you get a chance, please let me know if this error can be replicated, and/ or resolved. * Thank you so much for the awesome plugin! * [https://wordpress.org/plugins/file-away/](https://wordpress.org/plugins/file-away/) Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315359) * Sounds to me like your paths are messed up. Is your WordPress installed in a subdirectory of the site domain? * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315373) * The fact that it says the directory already exists probably means it has been created somewhere other than where you think it has. We need to look at your path structure and how you’ve set it up with File Away. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315391) * Also, regular download links don’t generate error popups in file away. What does your shortcode look like? * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315470) * Still there? * Thread Starter [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315497) * Hello developer. I’m sorry I had been away for several days over the weekend and it’s so awesome to see a developer so active with support and it’s not even paid support. Much kudos to you. * Can I go home and look through your comments and get back to you? * THank you! * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315498) * Yeah, sure thing. Might be easiest to let me hop on your WordPress backend and get you straightened out. Either you have a WordPress setup the likes of which I’ve never before seen, or you’ve configured something incorrectly. Either is possible. Neither is a big deal. We’ll get you going. It’s not a plugin-wide bug. Works fine for thousands of users. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315548) * Well? * Thread Starter [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315561) * I am an accountant, and my work hours have been crazy lately for the 10/15 deadline! Haven’t been able to test recently. Thank you for checking in. * I came to test it tonight, and the shortcodes weren’t appearing at all on the pages. That was weird because it was working before when I had tested it few days ago. * After including debug=”on” on the shortcodes, there seems to be an issue with path to directories. * On Basic configuration, using for “Set Root Directory”, * Using WP Install directory: the debug displays shortcode is directing to l/https:/ www.mysite.com/base/sub * Site Root Directory: the debug displays shortcode is directing to l/base/sub * The base and sub path was not an issue prior, so I think possibly plugin update made some changes to my site. * As always, thanks for such active support on an awesome plugin. * Thread Starter [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315562) * /l (lowercase “L”) /https: /www.mysite.com /base /sub * those are the hierarchy of directory actually being created, where the first level directory is uncontrollable by me level 2 and 3 either exist or not depending on “wp install dir” or “site root” level 4 based on base directory setting level 5 based on sub path on shortcode. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315563) * Hi. Could you send screenshots of your Basic Config tab, of your WordPress General Settings page urls, and your shortcode, to fileaway.plugin at gmail? * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315564) * Also, are there files in the directory you’re pointing to, or just other sub directories? If no files, it won’t output anything unless directory tree mode or manager mode is enabled. * Thread Starter [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315565) * No joke, you are crazy speedy. sent you e-mail. * Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/) * (@thomstark) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315566) * ‘Twas a bug. The way your HTTPS plugin was forcing SSL caused File Away’s path structure to get all messed up. I wasn’t accounting for that. I fixed it on your install, and the fix will be in the next release. Thanks for providing access! * Thread Starter [Stephen Katz](https://wordpress.org/support/users/smk224/) * (@smk224) * [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315567) * thank you for looking into it and resolving it! the best~ Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Possible Bug Fix Request’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg) * [File Away](https://wordpress.org/plugins/file-away/) * [Support Threads](https://wordpress.org/support/plugin/file-away/) * [Active Topics](https://wordpress.org/support/plugin/file-away/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/file-away/unresolved/) * [Reviews](https://wordpress.org/support/plugin/file-away/reviews/) * 14 replies * 2 participants * Last reply from: [Stephen Katz](https://wordpress.org/support/users/smk224/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/possible-bug-fix-request/#post-5315567) * Status: resolved