Possible Customisations

Hi Pradeep,
I’ve been reading through the support forum and I can see you’re quite active in your response and your help and I was wondering if it’s possible to request a couple of modifications, either for a future version or just customisable for my needs.
Firstly, is it possible to have tasks automatically assigned to certain people based on the category selected. Something like a group function, so all “maintenance” issues will be assigned to the group “maintenance team” e.t.c, and only allow users to view tickets that they have either opened or been assigned to. I’d like my IT guys to not be shown jobs due to be done by the building maintenance team and vice versa.
Can you put a “back to site” link within the support module on the dashboard, the way i have my WP configured all my users don’t use the dashboard for anything and therefore I have removed it from visibility.
Is it possible to make the status of a ticket customisable, such as being able to add new statuses like “recall”, “re-opened” and “Awaiting parts”.
Also, when the status is changed can there be a log made of this printed in the comment line with a time stamp. It would make for a nice statistic addition as well if we needed to check to see if jobs had been re-opened a lot.
Could you please add a filter on the front-end that can filter out closed tickets too, or as a default have them show below all open and pending tickets?

Other than those things, great plugin!

Thanks,
~Wabbit

https://ww.wp.xz.cn/plugins/wp-support-plus-responsive-ticket-system/