Title: Possible Customisations
Last modified: August 22, 2016

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# Possible Customisations

 *  [WarWabbit](https://wordpress.org/support/users/warwabbit/)
 * (@warwabbit)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/possible-customisations/)
 * Hi Pradeep,
    I’ve been reading through the support forum and I can see you’re
   quite active in your response and your help and I was wondering if it’s possible
   to request a couple of modifications, either for a future version or just customisable
   for my needs. Firstly, is it possible to have tasks automatically assigned to
   certain people based on the category selected. Something like a group function,
   so all “maintenance” issues will be assigned to the group “maintenance team” 
   e.t.c, and only allow users to view tickets that they have either opened or been
   assigned to. I’d like my IT guys to not be shown jobs due to be done by the building
   maintenance team and vice versa. Can you put a “back to site” link within the
   support module on the dashboard, the way i have my WP configured all my users
   don’t use the dashboard for anything and therefore I have removed it from visibility.
   Is it possible to make the status of a ticket customisable, such as being able
   to add new statuses like “recall”, “re-opened” and “Awaiting parts”. Also, when
   the status is changed can there be a log made of this printed in the comment 
   line with a time stamp. It would make for a nice statistic addition as well if
   we needed to check to see if jobs had been re-opened a lot. Could you please 
   add a filter on the front-end that can filter out closed tickets too, or as a
   default have them show below all open and pending tickets?
 * Other than those things, great plugin!
 * Thanks,
    ~Wabbit
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 1 replies (of 1 total)

 *  Thread Starter [WarWabbit](https://wordpress.org/support/users/warwabbit/)
 * (@warwabbit)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/possible-customisations/#post-5676997)
 * Oh, sorry, one more thing while i think about it. Check boxes added for multiple
   assignment or deletion would be awesome!

Viewing 1 replies (of 1 total)

The topic ‘Possible Customisations’ is closed to new replies.

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 * 1 reply
 * 1 participant
 * Last reply from: [WarWabbit](https://wordpress.org/support/users/warwabbit/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/possible-customisations/#post-5676997)
 * Status: not resolved