Title: Post-Installation errors Last modified: August 21, 2016 --- # Post-Installation errors * Resolved [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/) * Hello everyone, * I followed the installation procedure (manual) for the EasyRotator plugin and I see the following error messages in WP: * Warning: is_dir(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home/smithran:/usr/lib/php:/usr/local/lib/php:/tmp) in/ home/smithran/public_html/wp-includes/functions.php on line 1311 * Warning: file_exists(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home/smithran:/usr/lib/php:/usr/local/lib/php:/tmp) in/ home/smithran/public_html/wp-includes/functions.php on line 1302 * Warning: is_dir(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home/smithran:/usr/lib/php:/usr/local/lib/php:/tmp) in/ home/smithran/public_html/wp-includes/functions.php on line 1311 * EasyRotator Error! * The WordPress uploads directory (usually wp-content/uploads) doesn’t exist or isn’t writable. Please make sure this directory exists and is writable * I am hosting this website for a client and up until now they have not had any issues (or so they claim). I haven’t changed anything server-side so I’m not sure what may have gone wrong (I’m sure they changed something). I re-installed the plugin from scratch and I am still getting those errors. For testing purposes I set the user/group to “nobody:cpaneluser” for the wp-content/uploads directory and that normally fixes write issues to it – however it didn’t. I even tried 777 just for testing and the error did not go away. I tried Googling this error and someone mentioned that the .htaccess file needs to be writable (and it is), I’m looking for any advice that might help figure this out! * Best, * Samir * [http://wordpress.org/extend/plugins/easyrotator-for-wordpress/](http://wordpress.org/extend/plugins/easyrotator-for-wordpress/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714919) * Hi Samir, * Thanks for your interest in EasyRotator for WordPress. Since these errors don’t relate to the EasyRotator plugin files, I suspect that the problem may be unrelated to EasyRotator. Please try removing the wp-content/plugins/easyrotator-for-wordpress/ folder and see if the errors persist. * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714933) * I did remove the plugin and the errors went away – they come back when I install EasyRotator. * Thank you, * Samir * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714945) * Hi Samir, * Try adding the following to your server’s `php.ini` configuration file: * `open_basedir = /home/smithran/public_html/` * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714964) * I have a Cpanel/CentOs server. I have a few php.ini files: * /usr/lib/php.ini /usr/local/lib/php.ini /usr/local/cpanel/3rdparty/etc/php.ini * Wasn’t sure which to use so I tried putting that on all and same problem. * I don’t have a php.ini in the /home/user of the Cpanel/Wordpress account. * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714975) * Hi, * I recommend you contact your webhost and ask them to add `/home/smithran/public_html/` to your `open_basedir` value. They’ll know which file needs to be edited to ensure this value is applied. * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3714985) * I have a dedicated server so I am the “web host” :/ * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715000) * If you create a page with `phpinfo()` it will describe which `php.ini` file takes precedence as well as the current `open_basedir`. * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715123) * Thanks. The phpinfo() is showing the following for open_basedir: * Local Value: /home/smithran:/usr/lib/php:/usr/local/lib/php:/tmp Master Value:/ home/smithran/public_html/ * Which looks ok. It also says my php.ini is /usr/local/lib/php.ini which I have already tried updating with open_basedir = /home/smithran/public_html/ * I am looking at phpmyadmin & trying to find the open_basedir directive with no luck so far. * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715129) * Hi, * Can you please post your `wp-includes/functions.php` file (post the code here: [http://gist.github.com/](http://gist.github.com/) ) or [open a support ticket](http://www.dwuser.com/#bottomBoxes) and send it? I want to review the specific code that’s raising this error. * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715131) * Here it is: [https://gist.github.com/anonymous/2649fc3fd008e98132e1](https://gist.github.com/anonymous/2649fc3fd008e98132e1) * Thanks again Drew. * Plugin Author [DWUser](https://wordpress.org/support/users/dwusercom/) * (@dwusercom) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715134) * Hi, * This error seems to be originating from the native `wp_upload_dir()` method. Are you able to upload media to the WordPress media library in the WordPress dashboard? I recommend you create a script that attempts to write a test file to the `wp-content/uploads/` directory (e.g. `wp-content/uploads/test.txt`) and see if that works. I suspect that there’s some sort of permissions issue, or that your server paths have changed but the WordPress configuration hasn’t been appropriately updated. * Sincerely, Drew O’Neill * Thread Starter [ssaber](https://wordpress.org/support/users/ssaber/) * (@ssaber) * [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715148) * Wow after all of this trouble turns out the issue was the following: * In Settings “Miscellaneous” >Store uploads in this folder: The entry was “/wp- content/uploads” rather than “wp-content/uploads” * Found it from this thread – [http://wordpress.org/support/topic/open_basedir-restriction-in-effect-1?replies=12](http://wordpress.org/support/topic/open_basedir-restriction-in-effect-1?replies=12) * I had never set that (must’ve been the client trying to fix the issue). * Thanks again for your help. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Post-Installation errors’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/easyrotator-for-wordpress_72a6c3. svg) * [EasyRotator for WordPress - Slider Plugin](https://wordpress.org/plugins/easyrotator-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/easyrotator-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/easyrotator-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/easyrotator-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easyrotator-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easyrotator-for-wordpress/reviews/) * 12 replies * 2 participants * Last reply from: [ssaber](https://wordpress.org/support/users/ssaber/) * Last activity: [13 years ago](https://wordpress.org/support/topic/post-installation-errors/#post-3715148) * Status: resolved