Title: Post SMTP session transcript error
Last modified: January 22, 2018

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# Post SMTP session transcript error

 *  [Jon Brown](https://wordpress.org/support/users/jb510/)
 * (@jb510)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/)
 * Several weeks ago we started getting email notifications like this
 * This was working fine previously (not sure if this coincided with switching from
   postman-smtp to post-smtp but it might have). Looks like they started around 
   Jan 2nd 2018, but I had forked the old postman-smtp to patch it and had been 
   running that for a while. The oldest message does have X-Mailer Postman SMTP 
   1.8 for WordPress.
 * I’m confused because,
    1. The email does send correctly through SendGrid 2. The
   response code in that error log is 200. I’ve got dozens of examples (several 
   per day), but there isn’t anything obvious tying them together, they all look
   really simple and error free.
 * Anyone have a clue what this could be? [@yehudah](https://wordpress.org/support/users/yehudah/)
   you can reach out to me on .org slack as well if you want more info.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [yehudah](https://wordpress.org/support/users/yehudah/)
 * (@yehudah)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-9891307)
 * Hi,
 * Sorry about that, the fallback code is looking for an “error” and the string 
   in the subject trigger it.
 * Hope to fix it very fast.
 *  Thread Starter [Jon Brown](https://wordpress.org/support/users/jb510/)
 * (@jb510)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-9891417)
 * LOL, that explains it! 90% of those forums posts we get notices on use the word
   error and it didn’t even occur to me that could be the reason.
 * Thank you for picking up this plugin!
 *  Thread Starter [Jon Brown](https://wordpress.org/support/users/jb510/)
 * (@jb510)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-10167844)
 * [@yehudah](https://wordpress.org/support/users/yehudah/) This seemed to have 
   stopped happening for a while, maybe my site just didn’t send any emails with‘
   error’ in the subject line for a while… Regardless, it’s still happening with
   Version 1.8.3.
 *  [yehudah](https://wordpress.org/support/users/yehudah/)
 * (@yehudah)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-10168010)
 * [@jb510](https://wordpress.org/support/users/jb510/)
 * 1. What is the status on the email log for the email you get notify for
    2. Can
   you paste the last email here?
 *  Thread Starter [Jon Brown](https://wordpress.org/support/users/jb510/)
 * (@jb510)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-10168066)
 * I’m so sorry to have bothered you on this.
 * On further inspection, this email came from a staging server behind basic auth.
   It was running 1.8.3, but it’s conceivable the basic auth broke things.
 * 1. The status is “Sent”. I did receive the email, just I also received a “{site_name}:
   Post SMTP session transcript error” email as well. I’ll paste you the email in
   Slack.
 * But, as this happened on a staging server behind basic auth, and not on a live
   server I wouldn’t suggest wasting time debugging it.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Post SMTP session transcript error’ is closed to new replies.

 * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655)
 * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/)
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 * 5 replies
 * 2 participants
 * Last reply from: [Jon Brown](https://wordpress.org/support/users/jb510/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/post-smtp-session-transcript-error-2/#post-10168066)
 * Status: not resolved