Title: Postal Code issue
Last modified: July 18, 2023

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# Postal Code issue

 *  Resolved [costasergio](https://wordpress.org/support/users/costasergio/)
 * (@costasergio)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/postal-code-issue/)
 * Hello,
 * Basically, when i don’t have inserted my postal code into the fieldbox, it appears
   the following error: “A shipping method has not been selected. Please confirm
   your address, or contact us if you need help.”
 * After that, i add the postal code, my page does refresh and continues appearing
   the message above as i said. If i press checkout button, this message disapperar.
 * I’m using flexible shipping version free to set the weights like this example:
   
   [https://gyazo.com/b5ae0711619f1f9ea09ee069f3bee649](https://gyazo.com/b5ae0711619f1f9ea09ee069f3bee649)
   Can be some problem related to my configuration?
 * I recorded a small video with my issue: [https://gyazo.com/0257adcd8468e102e7b91d92ed10125a](https://gyazo.com/0257adcd8468e102e7b91d92ed10125a)
 * Please help me to fix this issue.
   Best Regards.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpostal-code-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [kozyraola](https://wordpress.org/support/users/kozyraola/)
 * (@kozyraola)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/postal-code-issue/#post-16905710)
 * Hi [@costasergio](https://wordpress.org/support/users/costasergio/),
 * The issue you are experiencing is most likely related to your checkout/theme 
   settings, not the plugin itself. It also might be a caching issue.
 *  Please check if the issue persists on Storefront theme. If yes, verify the checkout
   settings.
 * Best regards,
 *  Plugin Support [kozyraola](https://wordpress.org/support/users/kozyraola/)
 * (@kozyraola)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/postal-code-issue/#post-16946799)
 * Since there are no further inquiries concerning this case, I’m marking this thread
   as resolved.
 * Best regards,
 *  Thread Starter [costasergio](https://wordpress.org/support/users/costasergio/)
 * (@costasergio)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/postal-code-issue/#post-16960256)
 * Hello again,
 * Sorry for the delay about this issue. I’m reopening the case, because the situation
   is a little strange. 
   I have already cleared the cache, but unfortunately, the
   problem persists. I have also tried to switch to Storefront theme, only to encounter
   the same issue.
 * Could you please guide me on which checkout settings I should review? This error
   appeared during updates to WordPress, Theme and WooCommerce. This is the first
   time we’ve encountered something like this.
 * I have communicated with WooCommerce support, but they haven’t been able to replicate
   the problem. I’ve tested with different postal codes, and the error has appeared
   at least once.
 * I’m hoping to receive some suggestions to tackle this perplexing issue.
   Thanks
   for your help.
 * Best Regards.
 *  Plugin Support [kozyraola](https://wordpress.org/support/users/kozyraola/)
 * (@kozyraola)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/postal-code-issue/#post-16962871)
 * Hi [@costasergio](https://wordpress.org/support/users/costasergio/),
 * I’m afraid this case needs extended troubleshooting.
 * Please reach us out through our contact form: [https://octolize.com/support/](https://octolize.com/support/)
 * Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Postal Code issue’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045)
 * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [kozyraola](https://wordpress.org/support/users/kozyraola/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/postal-code-issue/#post-16962871)
 * Status: resolved