Title: Postback Last modified: August 25, 2021 --- # Postback * Resolved [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/) * I’m not getting the postbacks for paid transactions and so my orders are not automatically updating on your platform. * please check the registered postback URL and try to understand what may be disrupting this flow. Viewing 10 replies - 1 through 10 (of 10 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14808100) * Hi [@mazzane](https://wordpress.org/support/users/mazzane/), * What Payment Gateway are you using? Could you please share the following: - **System Status**: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. - **Error Log**: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available). * Thanks! * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14808233) * I’m using the Gateway Pagar.me * **System Status: ** ` ### WordPress Environment ### * WordPress address (URL): [https://www.shopdoacademico.com.br](https://www.shopdoacademico.com.br) Site address (URL): [https://www.shopdoacademico.com.br](https://www.shopdoacademico.com.br) WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: ❌ 40 MB – Nós recomendamos configurar pelo menos 64MB de memória. Mais informações: Acrescentando memória alocada para o PHP WP Debug Mode: – WP Cron: ✔ Language: pt_BR External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.22 PHP Post Max Size: 64 MB PHP Time Limit:- 1 PHP Max Input Vars: 3000 cURL Version: 7.78.0 OpenSSL/1.1.1k * SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.6.0 WC Database Prefix: wpee_ Tamanho total do banco de dados: 97.93MB Tamanho dos dados do banco de dados: 74.08MB Tamanho do índice do banco de dado: 23.85MB wpee_woocommerce_sessions: Dados: 20.53MB + Índex: 0.78MB + mecanismo MyISAM wpee_woocommerce_api_keys: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM wpee_woocommerce_attribute_taxonomies: Dados: 0.00MB + Índex: 0.00MB + mecanismo MyISAM 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mecanismo InnoDB wpee_yoast_indexable: Dados: 1.65MB + Índex: 0.51MB + mecanismo MyISAM wpee_yoast_indexable_hierarchy: Dados: 0.01MB + Índex: 0.02MB + mecanismo MyISAM wpee_yoast_migrations: Dados: 0.00MB + Índex: 0.01MB + mecanismo MyISAM wpee_yoast_primary_term: Dados: 0.00MB + Índex: 0.01MB + mecanismo MyISAM wpee_yoast_seo_links: Dados: 0.14MB + Índex: 0.04MB + mecanismo MyISAM wpee_yoast_seo_meta: Dados: 0.13MB + Índex: 0.14MB + mecanismo MyISAM wp_smackformrelation: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_smackleadbulider_field_manager: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_smackleadbulider_form_field_manager: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_smackleadbulider_shortcode_manager: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_smackthirdpartyformfieldrelation: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_smack_ecom_info: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB * ### Post Type Counts ### * attachment: 422 aw_workflow: 3 blocks: 8 custom_css: 1 customize_changeset: 8 elementor_library: 4 es_template: 2 featured_item: 1 fmemailverification: 1 form-maker: 1 forum: 8 gift_card: 1 ig_campaign: 1 ig_message: 2 is_search_form: 1 mailpoet_page: 1 mc4wp-form: 1 modalpopupbox: 1 nav_menu_item: 8 oembed_cache: 19 page: 21 popup: 2 popup_theme: 6 post: 18 product: 115 product_variation: 246 raccartlist: 10 racemailtemplate: 1 revision: 364 rmlp: 1 sendpress_list: 1 shop_coupon: 2 shop_order: 3456 shop_order_refund: 10 sp_newsletters: 1 sp_template: 2 sptemplates: 3 spucpt: 1 topic: 13 um_directory: 1 um_form: 3 viwec_template: 19 wacv_email_template: 1 wpforms: 2 ywrac_cart: 1 ywrac_email: 2 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (20) ### * Caldera Forms: por Caldera Forms – 1.9.4 Email Template Customizer for WooCommerce: por VillaTheme – 1.0.4.5 Meta Tag Manager: por Marcus Sykes – 2.2 Pix por Piggly( para Woocommerce): por Piggly Lab – 1.3.15 Recover Abandoned Cart: por FantasticPlugins– 22.9.1 Really Simple SSL: por Really Simple Plugins – 5.0.10 Rank Math SEO: por Rank Math – 1.0.70 Table of Contents Plus: por Michael Tran – 2106 WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.13 WooCommerce Abandoned Cart Recovery Premium: por VillaTheme – 1.0.6.1 Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2 Mercado Pago payments for WooCommerce: por Mercado Pago– 4.3.1 Pagar.me para WooCommerce: por Pagar.me Claudio Sanches – 2.5.0 * Claudio Sanches – PagSeguro for WooCommerce: por Claudio Sanches – 2.14.0 WooCommerce: por Automattic – 5.6.0 Wordfence Security: por Wordfence – 7.5.5 WP Cloudflare Super Page Cache: por Optimole – 4.5.5 WP Content Copy Protection & No Right Click: por wp-buy – 3.4.1 WP Rollback: por Impress.org – 1.7.1 YITH WooCommerce Wishlist: por YITH – 3.0.25 * ### Inactive Plugins (0) ### * ### Settings ### * API Enabled: – Force SSL: – Currency: BRL (R$) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable( variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Base da loja: #9 – /produtos/ Carrinho: #10 – /carrinho/ Finalizar compra: # 11 – /finalizar-compra/ Minha conta: #13046 – /my-account/ Termos e condições: ❌ Página não definida * ### Theme ### * Name: Flatsome Version: 3.14.2 Author URL: [http://www.uxthemes.com/](http://www.uxthemes.com/) Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho WooCommerce Support: ✔ * ### Templates ### * Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/. cart.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart- shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/. checkout.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/ checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/ checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/ content-product.php flatsome/woocommerce/content-single-product.php flatsome/ woocommerce/content-widget-product.php flatsome/woocommerce/global/.global.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity- input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/ wrapper-start.php flatsome/woocommerce/loop/.loop.php flatsome/woocommerce/loop/ loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/ pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/ loop/sale-flash.php flatsome/woocommerce/myaccount/.myaccount.php flatsome/woocommerce/ myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/ woocommerce/notices/.notices.php flatsome/woocommerce/notices/error.php flatsome/ woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/ woocommerce/product-searchform.php flatsome/woocommerce/single-product/.single- product.php flatsome/woocommerce/single-product/add-to-cart/.add-to-cart.php flatsome/woocommerce/single-product/add-to-cart/variable.php flatsome/woocommerce/ single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/ woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/ product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/ woocommerce/single-product/related.php flatsome/woocommerce/single-product/review. php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single- product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/ woocommerce/single-product/tabs/.tabs.php flatsome/woocommerce/single-product/ tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/ single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/ woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php * ### Action Scheduler ### * Complete: 8.451 Oldest: 2021-08-20 20:01:10 +0000 Newest: 2021-08-24 16:14:28 +0000 * Pending: 79 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2021-08-31 01:52:19 + 0000 * Failed: 6 Oldest: 2021-08-18 18:30:37 +0000 Newest: 2021-08-18 18:30:37 +0000 * ### Status report information ### * Generated at: 2021-08-26 14:29:12 +00:00 * ``` Error Log: ``` * 2021-01-20T16:58:58+00:00 CRITICAL Uncaught Error: Class ‘MC4WP_Ninja_Forms_V2_Integration’ not found in /home2/shopdo88/public_html/wp-content/plugins/mailchimp-for-wp/ includes/integrations/class-integration-fixture.php:67 Stack trace: #0 /home2/ shopdo88/public_html/wp-content/plugins/mailchimp-for-wp/includes/integrations/ class-integration-fixture.php(82): MC4WP_Integration_Fixture->load() #1 /home2/ shopdo88/public_html/wp-content/plugins/mailchimp-for-wp/includes/integrations/ class-integration-manager.php(118): MC4WP_Integration_Fixture->__call(‘is_installed’, Array) #2 [internal function]: MC4WP_Integration_Manager->is_installed(Object( MC4WP_Integration_Fixture)) #3 /home2/shopdo88/public_html/wp-content/plugins/ mailchimp-for-wp/includes/integrations/class-integration-manager.php(138): array_filter( Array, Array) #4 /home2/shopdo88/public_html/wp-content/plugins/mailchimp-for- wp/includes/integrations/class-integration-manager.php(44): MC4WP_Integration_Manager- >get_enabled_integrations() #5 /home2/shopdo88/public_html/wp-includes/class- wp-h, em /home2/shopdo88/public_html/wp-content/plugins/mailchimp-for-wp/includes/ integrations/class-integration-fixture.php, na linha 67` * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811896) * Hi [@mazzane](https://wordpress.org/support/users/mazzane/) * > I’m using the Gateway Pagar.me * OK, since the issue is related to the payment gateway plugin, I’d recommend contacting the plugin support directly: [https://wordpress.org/support/plugin/woocommerce-pagarme/](https://wordpress.org/support/plugin/woocommerce-pagarme/) * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811912) * no, i already got in touch with them and in relation to their plugin everything is ok, they have already done several tests and there are no errors, the error is that the platform is not accepting their postback to change the statuses on my platform * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811919) * ” According to the technology team, you would have to check with who is hosting your site, reporting the error with a 503 Service Unavailable return (service unavailable) and showing some examples of the date and time the error occurred, such as, in transaction ID 375175828, where the postback fails from 06:24h ” * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811921) * [https://www.shopdoacademico.com.br/wc-api/WC_Pagarme_Credit_Card_Gateway/](https://www.shopdoacademico.com.br/wc-api/WC_Pagarme_Credit_Card_Gateway/) * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811932) * “”” Just to point out, the URL entered in the postback field is: [https://www.shopdoacademico.com.br/wc-api/WC_Pagarme_Credit_Card_Gateway/](https://www.shopdoacademico.com.br/wc-api/WC_Pagarme_Credit_Card_Gateway/) * This URL returned the problem for us that due to some instability or failure on your server, our 32 attempts returned with a failure. “” * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14811937) * I’ve already contacted the hosting and they say it’s a problem with the plugin * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14820396) * Hey again! * Just to confirm: * This is not a problem with WooCommerce. This is between the payment plugin you are using and then your host. Between those 2, you can find where the issue lies, as it’s an issue in communication between Pagar.me and your server (the host). * Hopefully that helps! Have a great one! * Thread Starter [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * (@mazzane) * [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14820427) * jai with plugin support, and my host, and also the value that is added is not increased any woocomerce status even with other payment plugins that are working normally Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Postback’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 10 replies * 4 participants * Last reply from: [Wellinton Santos](https://wordpress.org/support/users/mazzane/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/postback/#post-14820427) * Status: resolved