Title: Postcode Mismatch
Last modified: May 26, 2019

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# Postcode Mismatch

 *  Resolved [nicktanner](https://wordpress.org/support/users/nicktanner/)
 * (@nicktanner)
 * [7 years ago](https://wordpress.org/support/topic/postcode-mismatch/)
 * Once you install the plugin if a user is trying to estimate freight in the cart
   screen and they type a postcode and suburb which does not match, the system just
   says ‘contact us for a freight estimate’. This is the same error if they try 
   and book freight to an area where sendle does not send. The plugin should first
   verify that the postcode and suburb match and prompt the user to check this before
   it sends the data to sendle. Ideally the estimate screen should allow the user
   to entere and postcode and then return a list of linked suburbs, or type a suburb
   and then list all matching suburbs with their postcodes for the user to select.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Joovii](https://wordpress.org/support/users/joovii/)
 * (@joovii)
 * [7 years ago](https://wordpress.org/support/topic/postcode-mismatch/#post-11606295)
 * Hi Nick,
    Thanks for the feedback. Yes currently we don’t receive any difference
   in response between an invalid postcode/suburb combination and a no service area
   from sendle API. But you are right, the workaround to this is to pre-validate
   the postcode/suburb in the plugin against a known database of these. We are investigating
   this option and other alternatives such as full google maps validated addresses
   and likely to release an upgrade in the coming weeks which uses one of these 
   methods to improve “address-ability”.
 *  [stillaslife](https://wordpress.org/support/users/stillaslife/)
 * (@stillaslife)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/postcode-mismatch/#post-11702009)
 * Just looking at this very same thing so it’s great to hear a solution is in the
   works! I just thought I’d add, a partial alternative option is also to have a
   setting to not show Sendle if it can’t validate. For our users, they have Express
   Post flat-rate satchels as well, so those ones always show regardless of postcode/
   suburb validity. It is kind of confusing to have that as an option and then Sendle
   saying no shipping options are available. They also have free shipping on orders
   over $100, so again it doesn’t really matter if Sendle can validate or not.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Postcode Mismatch’ is closed to new replies.

 * ![](https://ps.w.org/official-sendle-shipping-method/assets/icon-256x256.png?
   rev=2076889)
 * [Sendle Shipping Plugin](https://wordpress.org/plugins/official-sendle-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/official-sendle-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/official-sendle-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/official-sendle-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/official-sendle-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/official-sendle-shipping-method/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [stillaslife](https://wordpress.org/support/users/stillaslife/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/postcode-mismatch/#post-11702009)
 * Status: resolved