Title: {{POSTIMAGE}} Broken
Last modified: December 26, 2020

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# {{POSTIMAGE}} Broken

 *  Resolved [jimmythumbtack](https://wordpress.org/support/users/jimmythumbtack/)
 * (@jimmythumbtack)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/postimage-broken/)
 * Hi,
 * I have a post notification template & campaign and I’ve noticed that {{POSTIMAGE}}
   never shows up properly on the e-mails.
 * On Outlook, there’s a broken image box the size of the picture and the image 
   actually shows up under the broken image. In Gmail, nothing shows up at all.
 * How do I fix this issue? The images are currently set to full size.
 * Thank you.
    -Jimmy

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/postimage-broken/#post-13838115)
 * Hi [@jimmythumbtack](https://wordpress.org/support/users/jimmythumbtack/),
 * We have checked the issue on our end but could not replicate it.
 * Can you please check if the featured image is visible in the preview of the sent
   post notification? You can find it from **Email Subscribers** –> **Reports** 
   and then click on **Preview** of sent post notification report.
 * Hope this helps you. Let us know what comes out.
 *  Thread Starter [jimmythumbtack](https://wordpress.org/support/users/jimmythumbtack/)
 * (@jimmythumbtack)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/postimage-broken/#post-13840670)
 * Yeah, the preview comes out perfectly fine. The image does show up a little big
   in the preview though.
 * Could it be that it’s too large and it could be fixed if I choose to display 
   a thumbnail instead?
 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/postimage-broken/#post-13847931)
 * Hi [@jimmythumbtack](https://wordpress.org/support/users/jimmythumbtack/),
 * Thanks for your response.
 * Since the post’s featured image is visible in the preview, that indicates Email
   Subscriber is able to insert the image into the email content. Therefore there
   isn’t any issue with email content.
 * We doubt whether a full-size image would cause any issue as the email itself 
   only have the link to the image and not the image itself. Therefore it wouldn’t
   increase the email size. Also, we have tested it at our end both with full size
   and thumbnail image but could not see any issue with both.
 * But yes you can try with the thumbnail image option and let us know if that resolves
   the issue.
 * If the issue isn’t resolved, then we might need to look into the issue ourselves.
   Can you please contact us [here](https://www.icegram.com/contact/) so that we
   can have a closer look into the issue on your site? Please mention this thread
   URL when you will contact us.
 * Hope this helps you. Let us know if you have any further queries.
 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/postimage-broken/#post-13941731)
 * Hi [@jimmythumbtack](https://wordpress.org/support/users/jimmythumbtack/),
 * Do you have any update for us regarding the issue? Is it resolved or are you 
   still facing the issue?
 * Assuming the issue might have been resolved after performing the suggested steps,
   I am closing this ticket.
 * Feel free to reopen this ticket if you are still facing the issue.
 * Let us know if you have any further queries.
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘{{POSTIMAGE}} Broken’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/postimage-broken/#post-13941731)
 * Status: resolved