Title: Postman SMTP setup wizard error Last modified: March 7, 2022 --- # Postman SMTP setup wizard error * Resolved [7979miso](https://wordpress.org/support/users/7979miso/) * (@7979miso) * [4 years, 3 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/) * Hello, I was running the Postman SMTP setup wizard and got a error message like below. Can anyone let me know what I need to do please? I’m trying to link gmail account. Thanks! * An unexpected error occurred { “readyState”: 4, “responseText”: “\n\n\n\n 403 Forbidden\ r\n\n\n
\n

403

\n< h2 style=\”margin-top:20px;font-size: 30px;\”>Forbidden\r\n\n

Access to this resource on the server is denied!

\n
\ n
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\n”, “status”: 403, “statusText”: “Forbidden” } Viewing 11 replies - 1 through 11 (of 11 total) * [chabadrichmond](https://wordpress.org/support/users/chabadrichmond/) * (@chabadrichmond) * [4 years, 3 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15436360) * I am running into the same issue on a brand new site install. * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 3 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15437671) * Hi [@chabadrichmond](https://wordpress.org/support/users/chabadrichmond/) [@7979miso](https://wordpress.org/support/users/7979miso/) * Hope you are doing good. * are you using any cache plugins? * Can you share a screenshot or if possible try to create a video of this issue and share it here? * I am trying to reproduce this issue but didn’t get this error, maybe there will be any other plugin conflict issues. * Thanks * Thread Starter [7979miso](https://wordpress.org/support/users/7979miso/) * (@7979miso) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15463670) * Hello [@arsalantariq](https://wordpress.org/support/users/arsalantariq/), * Sorry for the late reply. * No I haven’t installed any cache plugins. The only thing I could think of is Wordfence Security plugin. Also this is brand new website like [@chabadrichmond](https://wordpress.org/support/users/chabadrichmond/). * I just recorded the issue and can email you if you like? * Thanks, Miseon * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15467795) * [@7979miso](https://wordpress.org/support/users/7979miso/) Hi, * We are unable to reproduce the mentioned issue on our staging site. It seems like the theme or some other plugin is conflicting with the Post SMTP plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not. * Thanks * Thread Starter [7979miso](https://wordpress.org/support/users/7979miso/) * (@7979miso) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15479321) * Hello, * I deactivated all other plugins & current theme, and tested again with the wordpress default 2022 theme – but no luck. 🙁 Also since I have installed this plugin, any emails from this websie won’t go out… That’s very strange… I’m using this plugin on my other websites and I didn’t have any issue like this before. * Thanks * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15492474) * [@7979miso](https://wordpress.org/support/users/7979miso/) * I shared it with my team technical team and we are looking into it, if we found any issue in our plugin, we will fix it and release the updated version soon. * Thanks * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15513436) * Hi [@7979miso](https://wordpress.org/support/users/7979miso/) [@chabadrichmond](https://wordpress.org/support/users/chabadrichmond/), * We were not able to reproduce this error on our end but have released the beta version, it would be great if you download this version and test it, let us know if this issue is fixed and our plugin is working fine on your websites. * You can download Beta Version from** [here](https://downloads.wordpress.org/plugin/post-smtp.2.0.25-beta.1.zip)**. * Looking forward to your response. * Thanks * [chabadrichmond](https://wordpress.org/support/users/chabadrichmond/) * (@chabadrichmond) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15514360) * [@arsalantariq](https://wordpress.org/support/users/arsalantariq/) sorry for not updating earlier, I ended up figuring out the issue. It was not the plugin, but my server security policy by modsecurity was blocking it. Thanx * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15516455) * [@chabadrichmond](https://wordpress.org/support/users/chabadrichmond/) Thanks for updating the issue. * [@7979miso](https://wordpress.org/support/users/7979miso/) You have to talk to your Server Support and ask about the server security policy by modsecurity. * Thanks * Thread Starter [7979miso](https://wordpress.org/support/users/7979miso/) * (@7979miso) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15535029) * I will ask my client to check with his hosting company. Thank you * [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * (@arsalantariq) * [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15538640) * [@7979miso](https://wordpress.org/support/users/7979miso/) Thank you Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Postman SMTP setup wizard error’ is closed to new replies. * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655) * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/post-smtp/) * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/post-smtp/reviews/) * 11 replies * 3 participants * Last reply from: [A.Tariq](https://wordpress.org/support/users/arsalantariq/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/postman-smtp-setup-wizard-error/#post-15538640) * Status: resolved