Posts won’t save using Thrive Theme Builder with Security By CleanTalk

  • Resolved Why Not Advertising, LLC

    (@whyknott)


    5 years, 8 months ago

    I’m having an issue with a new website I built using Thrive Themes. In particular Thrive Theme Builder will not Save when I make a change to the template design. Thrive Themes support disabled ALL plugins one by one and the culprit was “Security by CleanTalk” is there a particular setting that I need to disable for Security to not conflict with Thrive Theme Builder saving?

    Also a separate issue is this error in WP admin:

    The API key is NOT Empty. Not sure why that error is even showing up. CONEWAGO.COM is the domain.

    Please help! I’m a long-time paying customer using your products and I’m under a very tight deadline for this client and the Security By CleanTalk refuses to allow me to SAVE my Thrive Theme Builder Template. It will work with Thrive Architect side but not Thrive Theme Builder!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Why Not Advertising, LLC

    (@whyknott)

    5 years, 8 months ago

    Ok I Keep testing because I’m under a very tight deadline, when I turn off the Firewall in General settings the page will actually save!!!!! So what do I do? Can I not use the firewall with Thrive Theme Builder for this particular website? I’m at a loss as to why it will not save the template design when I’m editing using Thrive Themes product – Thrive Theme Builder. Do you have any insight or can you look into the issue please?

    Thread Starter Why Not Advertising, LLC

    (@whyknott)

    5 years, 8 months ago

    Oh my gosh I installed security by cleantalk on conewagomfg.com and it’s doing the EXACT same thing!!!!! This is really frustrating.

    In the Cleantalk dashboard I did use an existing account and changed the domain so maybe your system is glitched and doesn’t like when people do it that way?

    Please help this issue is holding me back.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 8 months ago

    Hello,

    We need more details. Please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 7 months ago

    Hello.

    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

    Thread Starter Why Not Advertising, LLC

    (@whyknott)

    5 years, 7 months ago

    Hi Alexandergull, 
    Please do not mark this as resolved. I had to wait for your reply for over 24 hours and you give me a “paying customer” only less than 8 hours to respond. I don’t think that’s very fair do you?

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 7 months ago

    The last message from you on this topic was published 6 days ago. However, we have a conversation in the private ticket system. We can’t reproduce the issue at the moment. Please read the ticket and let us know about all the changes.

Viewing 6 replies - 1 through 6 (of 6 total)

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