Title: PostSMTP issues
Last modified: October 8, 2025

---

# PostSMTP issues

 *  Resolved [sarfas](https://wordpress.org/support/users/sarfas/)
 * (@sarfas)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/postsmtp-issues/)
 * I’ve tried to get emails working on my website for a while now, due to people
   placing orders via WooCommerce, but it never seems to work. I always get a message
   saying **“Post SMTP is not configured and is mimicking out-of-the-box WordPress
   email delivery.”** and no test emails ever deliver to my personal email, despite
   it saying ” Your message was delivered (33 ms) to the SMTP server! Congratulations:)”.
 * I use wizard to try and set it up and finish it and it says “Great you are all
   done!”, but I go back and I’m still seeing the “Post SMTP is not configured and
   is mimicking out-of-the-box WordPress email delivery.” message. I’ve got the 
   Post SMTP plug-in installed.
 * Probably something quite simple I’m just not getting, but for the life of me 
   I can’t work it out. Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/postsmtp-issues/#post-18674201)
 * Hello [@sarfas](https://wordpress.org/support/users/sarfas/) ,
 * We hope this message finds you well.
 * Thank you for reaching out to our Support team. From your setup, it appears that
   you’re currently using Post SMTP with the default settings. By default, WordPress
   relies on the `wp_mail()` function to send emails. Unfortunately, this method
   is often unreliable, it can lead to emails being flagged as spam or, in some 
   cases, not being delivered at all, which seems to be what you’re experiencing.
 * This is where Post SMTP comes in. The plugin allows you to configure your preferred
   email service provider, overriding the default WordPress mail function to ensure
   reliable email delivery.
 * We recommend configuring Post SMTP with your chosen email service provider. You
   can follow our **[comprehensive documentation](https://postmansmtp.com/docs/mailers/)**
   to guide you through the setup process.
 * If you’d like, we’d be more than happy to assist you step by step. Please don’t
   hesitate to reach out. We’re here to help!
 * Warm regards,
   Support Team – WP Experts
 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/postsmtp-issues/#post-18681492)
 * Hello @sarfas ,
 * We hope you are doing well.
 * We are marking this thread as resolved due to inactivity. If you encounter any
   further issues, please feel free to open a new thread.
 * Have a great day!
 * Thanks and regards,
   Support Team – WP Experts

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PostSMTP issues’ is closed to new replies.

 * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655)
 * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/post-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/post-smtp/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * Last activity: [7 months, 2 weeks ago](https://wordpress.org/support/topic/postsmtp-issues/#post-18681492)
 * Status: resolved