Title: PPCP_CUSTOM?
Last modified: July 24, 2023

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# PPCP_CUSTOM?

 *  Resolved [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/)
 * (@jorgeletralia)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/)
 * Hi,
 * I have been using your plugin for quite some time. But today, after the last 
   update, when I try to connect it with my PayPal account, I get this message:
 * _There were errors connecting your PayPal account. Resolve them in your account
   settings, by contacting support or by reconnecting your PayPal account._
 * _See below for more details._
    - _The product PPCP\_CUSTOM not found_
 * I didn’t get information about that item, “PPCP_CUSTOM” Can someone tell me what
   it is and how to activate it?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Scott Paterson](https://wordpress.org/support/users/scottpaterson/)
 * (@scottpaterson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16919840)
 * Hi [@jorgeletralia](https://wordpress.org/support/users/jorgeletralia/),
 * Sorry about that – That is strange.
    - Are you using a PayPal Business Account?
    - Can you post a screenshot of the error? I’d like to pass it along to PayPal.
      
      Thanks,Scott
 *  Thread Starter [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/)
 * (@jorgeletralia)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16919856)
 * Hi,
 * Yes, my account is PayPal Business
 * Screenshot: [https://imgur.com/a/qOxtKph](https://imgur.com/a/qOxtKph)
 * Thanks!
 *  Plugin Author [Scott Paterson](https://wordpress.org/support/users/scottpaterson/)
 * (@scottpaterson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16919862)
 * Hi [@jorgeletralia](https://wordpress.org/support/users/jorgeletralia/),
 * Thank you – I’m working with a PayPal Developer right now on this issue. Sorry
   again and thanks for the patience.
   Best,Scott
 *  Plugin Author [Scott Paterson](https://wordpress.org/support/users/scottpaterson/)
 * (@scottpaterson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16919909)
 * Hi [@jorgeletralia](https://wordpress.org/support/users/jorgeletralia/),
 * Can you please try again now? I think the issue may be fixed.
   Please try disconnecting
   your account and reconnecting again.
 * Best,
   Scott
    -  This reply was modified 2 years, 10 months ago by [Scott Paterson](https://wordpress.org/support/users/scottpaterson/).
 *  Thread Starter [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/)
 * (@jorgeletralia)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16921016)
 * Hi,
 * Same result. I disconnected my PayPal account that I had previously connected
   to the plugin. Then, I reconnected it and the plugin indicated that I had done
   it correctly. However, when I go back to the PayPal tab in the plugin settings,
   it shows the same message “The product PPCP_CUSTOM not found”.
 *  Plugin Author [Scott Paterson](https://wordpress.org/support/users/scottpaterson/)
 * (@scottpaterson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16922473)
 * Hi [@jorgeletralia](https://wordpress.org/support/users/jorgeletralia/),
   Sorry
   for the delay – still in touch with PayPal trying to get this figured out!I will
   update you as soon as possible.
 *  Plugin Author [Scott Paterson](https://wordpress.org/support/users/scottpaterson/)
 * (@scottpaterson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16925562)
 * Hi [@jorgeletralia](https://wordpress.org/support/users/jorgeletralia/),
 * I just heard back from PayPal about this.
   It’s not actually an error, but I will
   change the wording in the plugin to actually make sense.Basically that error 
   means that you “Cannot Accept Advanced Credit and Debit Card Payments” on your
   account. Most likely because you didn’t choose that option when you completed
   the onboarding process as shown in the below image:
 * > [View post on imgur.com](https://imgur.com/haZn7F8)
 * It is also possible that even if you did choose that option, Advanced Credit 
   and Debit Card Payments may not be available on your account for another reason.
   
   I hope that helps! Sorry for the error, that confused me too! I will change the
   error message and release and new very update soon for this.I’m going to mark
   this ticket as resolved, but feel free to reply if I can help further!Best,Scott
   Paterson
 *  Thread Starter [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/)
 * (@jorgeletralia)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16925568)
 * Thanks, Scott!
    -  This reply was modified 2 years, 10 months ago by [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/).

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘PPCP_CUSTOM?’ is closed to new replies.

 * ![](https://ps.w.org/wp-ecommerce-paypal/assets/icon-256x256.png?rev=3095886)
 * [Easy PayPal & Stripe Buy Now Button](https://wordpress.org/plugins/wp-ecommerce-paypal/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-ecommerce-paypal/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-ecommerce-paypal/unresolved/)
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 * 8 replies
 * 2 participants
 * Last reply from: [jorgeletralia](https://wordpress.org/support/users/jorgeletralia/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/ppcp_custom/#post-16925568)
 * Status: resolved