Hi there,
Since you are a paid customer, we’d love you to submit your issue at our priority support forum:
https://givewp.com/support
But let me address a few things I notice, before you submit over there:
1) You do not have the “Green Lock” on your donate page: https://www.ourladyoftheisland.com/donations/support/ This means that there are insecure elements (most likely images) that are being loaded over HTTP instead of HTTPS. Read our guide on that here:
https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/
2) If you mean the Pending email when users donate via Credit Card (Stripe), that is a known bug and we’re planning to release a fix next week with some nice new features as well.
If you do submit a priority ticket, please reference this ticket in your request so we have this context.
Thanks!
