Title: PreAuth issue
Last modified: September 6, 2021

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# PreAuth issue

 *  Resolved [astromannz](https://wordpress.org/support/users/astromannz/)
 * (@astromannz)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/preauth-issue/)
 * Hey guys,
    I had this plugin set to “Authorize” by mistake and I have a transaction
   that is sitting at PreAuth on eway. I have been to the transaction on eway and
   I do not get the option to complete it. See the image at this link: [https://photos.app.goo.gl/4eUYJFn4m5hcDdYD7](https://photos.app.goo.gl/4eUYJFn4m5hcDdYD7)
 * Simply can someone help me release these funds?
    -  This topic was modified 4 years, 8 months ago by [astromannz](https://wordpress.org/support/users/astromannz/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/preauth-issue/#post-14841222)
 * G’day astromannz,
 * When you login to your MyEway console, navigate to Pre-Auth transactions:
 * Payments > Pre-Auth Payments > View Transactions
 * From there, find the transaction and select Complete Transaction from its Actions
   drop-down list. You will be taken to another screen where you can change the 
   amount if necessary (i.e. smaller!), and press Process Transaction to complete.
 * cheers,
    Ross
 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/preauth-issue/#post-14841230)
 * Ah, I just read the support ticket you submitted via my support form. So NZ MyEway
   doesn’t allow processing Pre-Auth transactions? That’s pretty shitty. I’m sorry,
   but you will need to get assistance from Eway on this one, I can’t help you further
   with this.
 * With this information, I will update the plugin documentation to help NZ merchants
   not be caught out by this in the future. Thanks for letting me know, and sorry
   that you got caught by this. I wish you luck with Eway support.
 * cheers,
    Ross

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PreAuth issue’ is closed to new replies.

 * ![](https://ps.w.org/eway-payment-gateway/assets/icon-256x256.png?rev=2590622)
 * [Eway Payment Gateway](https://wordpress.org/plugins/eway-payment-gateway/)
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 * 2 replies
 * 2 participants
 * Last reply from: [webaware](https://wordpress.org/support/users/webaware/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/preauth-issue/#post-14841230)
 * Status: resolved