Title: Preload problem
Last modified: February 26, 2024
---
# Preload problem
* Resolved [rudolfl](https://wordpress.org/support/users/rudolfl/)
* (@rudolfl)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/)
* Hi all
* I am having trouble getting support from Optimole on this one. Seem to be some
misunderstanding between myself and new support person. So, while I am trying
to sort it out via “proper” channel, I will ask here too.
* PageSpeed suggests pre-loading LCP image, so, I added preload of the LCP image,
but, when Optimole replaces image URL with its own one, it generates different
URL in preload and in main page body. See following code.
* ```wp-block-code
```
* Any ideas how to fix it?
Viewing 3 replies - 1 through 3 (of 3 total)
* [iSaumya](https://wordpress.org/support/users/isaumya/)
* (@isaumya)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455816)
* Hi,
So the issue is coming from the id. For the body image I see the ID as `/
fZh4Wl4.WjF4~2ac73/` whereas for the preload I see it as `/cb:WjF4~2ac73/`
* Now if you look at the below two URLs:
* ```wp-block-code
// Body img
https://mlla0xuxwlls.i.optimole.com/fZh4Wl4.WjF4~2ac73/w:auto/h:auto/q:90/https://www.hatsfromoz.com.au/wp-content/uploads/2021/04/SpringSummer1.jpg
// Preload img
https://mlla0xuxwlls.i.optimole.com/cb:WjF4~2ac73/w:auto/h:auto/q:90/ig:avif/f:best/https://www.hatsfromoz.com.au/wp-content/uploads/2021/04/SpringSummer1.jpg
```
* I can see that for the preload image you are adding additional parameters to
the URL like `/ig:avif/f:best` maybe that’s what’s causing the different ID generation.
* Have you contacted our team via this mode: [https://optimole.com/contact](https://optimole.com/contact)
about this matter?
* Thread Starter [rudolfl](https://wordpress.org/support/users/rudolfl/)
* (@rudolfl)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455863)
* I was advised to exclude the file from lazyload as this affects how image is
processed. Playing with it at the moment. I think, it is working, but only tried
one scenario. Will need to run more tests
* [iSaumya](https://wordpress.org/support/users/isaumya/)
* (@isaumya)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455895)
* OK. Please test and let us know if you continue to face this issue.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Preload problem’ is closed to new replies.
* 
* [Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization](https://wordpress.org/plugins/optimole-wp/)
* [Frequently Asked Questions](https://wordpress.org/plugins/optimole-wp/#faq)
* [Support Threads](https://wordpress.org/support/plugin/optimole-wp/)
* [Active Topics](https://wordpress.org/support/plugin/optimole-wp/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/optimole-wp/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/optimole-wp/reviews/)
* 3 replies
* 2 participants
* Last reply from: [iSaumya](https://wordpress.org/support/users/isaumya/)
* Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455895)
* Status: resolved
```
* Any ideas how to fix it?
Viewing 3 replies - 1 through 3 (of 3 total)
* [iSaumya](https://wordpress.org/support/users/isaumya/)
* (@isaumya)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455816)
* Hi,
So the issue is coming from the id. For the body image I see the ID as `/
fZh4Wl4.WjF4~2ac73/` whereas for the preload I see it as `/cb:WjF4~2ac73/`
* Now if you look at the below two URLs:
* ```wp-block-code
// Body img
https://mlla0xuxwlls.i.optimole.com/fZh4Wl4.WjF4~2ac73/w:auto/h:auto/q:90/https://www.hatsfromoz.com.au/wp-content/uploads/2021/04/SpringSummer1.jpg
// Preload img
https://mlla0xuxwlls.i.optimole.com/cb:WjF4~2ac73/w:auto/h:auto/q:90/ig:avif/f:best/https://www.hatsfromoz.com.au/wp-content/uploads/2021/04/SpringSummer1.jpg
```
* I can see that for the preload image you are adding additional parameters to
the URL like `/ig:avif/f:best` maybe that’s what’s causing the different ID generation.
* Have you contacted our team via this mode: [https://optimole.com/contact](https://optimole.com/contact)
about this matter?
* Thread Starter [rudolfl](https://wordpress.org/support/users/rudolfl/)
* (@rudolfl)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455863)
* I was advised to exclude the file from lazyload as this affects how image is
processed. Playing with it at the moment. I think, it is working, but only tried
one scenario. Will need to run more tests
* [iSaumya](https://wordpress.org/support/users/isaumya/)
* (@isaumya)
* [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455895)
* OK. Please test and let us know if you continue to face this issue.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Preload problem’ is closed to new replies.
* 
* [Optimole – Optimize Images | Convert WebP & AVIF | CDN & Lazy Load | Image Optimization](https://wordpress.org/plugins/optimole-wp/)
* [Frequently Asked Questions](https://wordpress.org/plugins/optimole-wp/#faq)
* [Support Threads](https://wordpress.org/support/plugin/optimole-wp/)
* [Active Topics](https://wordpress.org/support/plugin/optimole-wp/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/optimole-wp/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/optimole-wp/reviews/)
* 3 replies
* 2 participants
* Last reply from: [iSaumya](https://wordpress.org/support/users/isaumya/)
* Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/preload-problem-4/#post-17455895)
* Status: resolved