Title: Premium function doesn’t work
Last modified: March 25, 2023

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# Premium function doesn’t work

 *  Resolved [DODO Internet](https://wordpress.org/support/users/studioviv/)
 * (@studioviv)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/premium-function-doesnt-work/)
 * I am expierencing problem with our (just bought) plugin Photoblocks Image Gallery.
   We have bought the premium version of it but it keeps showing ‘free’ and we cannot
   use any of the premium functions? How come and how to fix this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpremium-function-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/premium-function-doesnt-work/#post-16598384)
 * Hi [@studioviv](https://wordpress.org/support/users/studioviv/),
 * Thank you for reaching out!
   As much as I would love to help you asap, your question
   is specific to the Pro and we are not allowed to offer support on these forums
   for our premium version, as you can see in the guidelines here: [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
   😔Please send us an email using this form [here](https://www.machothemes.com/contact-us-now/)
   and we will reply asap. To make it easier you can use the form above and enter
   this support thread’s URL and we’ll know exactly what it’s about.Thank you for
   understanding!
 * Looking forward to your email.
 * Warmly,
   Mihaela
 *  Thread Starter [DODO Internet](https://wordpress.org/support/users/studioviv/)
 * (@studioviv)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/premium-function-doesnt-work/#post-16598546)
 * no problem, i just sended it please confirm by e-mail if you received it. 
   greetz
   Dennis

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Premium function doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/photoblocks-grid-gallery/assets/icon.svg?rev=3184340)
 * [Gallery PhotoBlocks](https://wordpress.org/plugins/photoblocks-grid-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/photoblocks-grid-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/photoblocks-grid-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/photoblocks-grid-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/photoblocks-grid-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/photoblocks-grid-gallery/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [DODO Internet](https://wordpress.org/support/users/studioviv/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/premium-function-doesnt-work/#post-16598546)
 * Status: resolved