Title: Premium problems
Last modified: August 31, 2016

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# Premium problems

 *  Resolved [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/)
 * Hello,
 * Last Sunday, I bought the premium plugin. I cannot add images to my stores and
   my coupons anymore. Also, my website is still very slow. I’ve already sent 2 
   messages at the e-mailadress for premium users, but I still have no answer …
 * Sofie
 * [https://wordpress.org/plugins/wp-fastest-cache/](https://wordpress.org/plugins/wp-fastest-cache/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993747)
 * We reply every email. maybe it does not reach us. please send again: [fastestcache@gmail.com](https://wordpress.org/support/topic/premium-problems/fastestcache@gmail.com?output_format=md)
 * The topics about premium is forbidden here.
 *  Thread Starter [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993800)
 * I’ve sent it again…
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993803)
 * I did not get. can you tell me your email please?
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993870)
 * I have sent an email. did you get?
 *  Thread Starter [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993897)
 * Yes, I’ve already answered.
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993908)
 * no I did not get response. You have problem with mailbox. Anyway I answer here.
 * > I cannot add images to my stores and my coupons anymore.
 * WPFC does not cause such problem. Can you deactive wpfc and try to upload image?
 * > Also, my website is still very slow.
 * Can you tell me the url please?
 *  Thread Starter [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993953)
 * I don’t have any problems with my e-mail. I’m using this e-mailadress for 5 years
   and I’ve never had problems with it. I think there is something wrong with your
   settings or firewall.
 * I did deactivate the plugin, but it’s no solution. It worked before I optimized
   my images and I didn’t intall any other plugins between it was working and I 
   installed your premium plugin. It went wrong since I installed the premium plugin.
 * My website is vakantieplatform.com
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993954)
 * You deactivated WPFC nevertheless image upload does not work?
 *  Thread Starter [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993959)
 * It works with the WordPress featured image, but it’s saying “undefined” when 
   I want to upload an image to a coupon or a store, also when I deactivate the 
   plugin. I didn’t install any other plugins, so it’s clear that your plugin is
   the reason why it’s not working anymore.
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993974)
 * ok, this is bad. do you want refund?
 *  Thread Starter [debestetips](https://wordpress.org/support/users/debestetips/)
 * (@debestetips)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993992)
 * Yes please
 *  Plugin Author [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * (@emrevona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993994)
 * we paid back. have a nice day.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Premium problems’ is closed to new replies.

 * ![](https://ps.w.org/wp-fastest-cache/assets/icon-256x256.png?rev=2064586)
 * [WP Fastest Cache - WordPress Cache Plugin](https://wordpress.org/plugins/wp-fastest-cache/)
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 * 12 replies
 * 2 participants
 * Last reply from: [Emre Vona](https://wordpress.org/support/users/emrevona/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/premium-problems/#post-6993994)
 * Status: resolved