Title: Premium Version asking for API Key
Last modified: August 21, 2016

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# Premium Version asking for API Key

 *  Resolved [kellylz](https://wordpress.org/support/users/kellylz/)
 * (@kellylz)
 * [12 years ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/)
 * I ordered the Premium version first (before trying the free version). It’s asking
   me for an API Key in order for it to work. Where do I find it? – it’s nowhere
   in your “ReadMe” text files.
 * Really sucks when you buy a plugin and can’t use it.
 * [https://wordpress.org/plugins/mouseover-free/](https://wordpress.org/plugins/mouseover-free/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [alpha_coop](https://wordpress.org/support/users/alpha_coop/)
 * (@alpha_coop)
 * [12 years ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996879)
 * We’re having this problem too, and there’s no contact information for the developers
   on their premium plugin ad website.
 * This problem is seriously delaying our work – not what we expect from a premium
   product at all 🙁
 *  Thread Starter [kellylz](https://wordpress.org/support/users/kellylz/)
 * (@kellylz)
 * [12 years ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996880)
 * I just wanted to add that the the Developer got back to me within 3 hours with
   an API key. Yes, maybe it should have been included with the Premium version,
   but this guy really cares about supporting his product. After several hours of
   trying to get it to work with my theme I couldn’t do it. You can’t expect a plugin
   to work with every theme out there, I understand that and was expecting to just
   eat the $10., but the developer did something unexpected and refunded my money!
   I’m certain if had I asked him to help me figure out how to make his plugin work
   with my theme he would have taken the time to get it to work – that’s exceptional
   service!
 *  [alpha_coop](https://wordpress.org/support/users/alpha_coop/)
 * (@alpha_coop)
 * [12 years ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996881)
 * That’s good news – fingers crossed the developer will get back to us soon. of
   course we understand that not all plugins can work with all themes, that’s completely
   understandable 🙂
 * I do think that contact details need to be displayed a little more prominently
   though, on both the developer’s site and maybe included in the confirmation email,
   especially considering that quite a few people seem to be having problems with
   the premium version.
 *  [j.haan59](https://wordpress.org/support/users/jhaan59/)
 * (@jhaan59)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996935)
 * I ordered the Premium verssie of mouseover It asks me for an API key to make 
   it work. Where can I find it? – It’s nowhere in your “Read me” text files.
 * Really sucks when you buy a plug-in and can not use. and no one can reach it 
   can solve
    Who can help me BVD
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [11 years, 10 months ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996955)
 * >  I ordered the Premium version
 * For pro or commercial product support please contact the author directly on their
   site.
 * [http://www.mouseoverplugin.com/](http://www.mouseoverplugin.com/)
 * As the author is aware, commercial products are [not supported in these forums](http://codex.wordpress.org/Forum_Welcome#Commercial_Products).
   As you are their customer I am sure they will have no problem supporting you 
   there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Premium Version asking for API Key’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/mouseover-free_ce9798.svg)
 * [Mouse Over Plugin](https://wordpress.org/plugins/mouseover-free/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mouseover-free/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mouseover-free/)
 * [Active Topics](https://wordpress.org/support/plugin/mouseover-free/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mouseover-free/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mouseover-free/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/premium-version-asking-for-api-key/#post-4996955)
 * Status: resolved