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tessabangsbo
(@tessabangsbo)

2 weeks, 1 day ago

Hi.

I updated my Neve theme a few days ago.
Today I can’t preview and edit my pages (WordPress using elementor).
I tried activating another theme, which fixed the issue. Reactivating Neve, I’m back to the same error message.

Can anyone help me on what to do? I would like to keep Neve, but I might be forced to use another.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

rodicaelena
(@rodicaelena)

2 weeks, 1 day ago
Hi,

Thanks for writing!

To help us pinpoint exactly what’s breaking, could you please provide a few more details:
- The Error Message: Could you copy/paste the exact text of the error message you see when trying to edit with Elementor?
- Your current PHP version (found under Tools > Site Health > Info).
- Console Logs: Right-click the page where the error happens, select ‘Inspect’, click the ‘Console’ tab, and let us know if there are any red lines of text there. A screenshot would help.
- Does rolling back Neve to the previous version work? https://docs.themeisle.com/wordpress/how-to-rollback-your-theme-and-plugin#how-to-rollback-your-theme-and-plugin
Thank you!

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1 reply
2 participants
Last reply from: rodicaelena
Last activity: 2 weeks, 1 day ago
Status: not resolved