Title: Preview could not be loaded
Last modified: March 23, 2026

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# Preview could not be loaded

 *  [tessabangsbo](https://wordpress.org/support/users/tessabangsbo/)
 * (@tessabangsbo)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/preview-could-not-be-loaded-13/)
 * Hi. 
   I updated my Neve theme a few days ago. Today I can’t preview and edit my
   pages (WordPress using elementor). I tried activating another theme, which fixed
   the issue. Reactivating Neve, I’m back to the same error message. Can anyone 
   help me on what to do? I would like to keep Neve, but I might be forced to use
   another.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpreview-could-not-be-loaded-13%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [rodicaelena](https://wordpress.org/support/users/rodicaelena/)
 * (@rodicaelena)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/preview-could-not-be-loaded-13/#post-18860724)
 * Hi,
 * Thanks for writing!
 * To help us pinpoint exactly what’s breaking, could you please provide a few more
   details:
    - **The Error Message:** Could you copy/paste the exact text of the error message
      you see when trying to edit with Elementor?
    - Your current **PHP version** (found under Tools > Site Health > Info).
    - **Console Logs:** Right-click the page where the error happens, select ‘Inspect’,
      click the ‘Console’ tab, and let us know if there are any red lines of text
      there. A screenshot would help.
    - Does **rolling** back Neve to the previous version work? [https://docs.themeisle.com/wordpress/how-to-rollback-your-theme-and-plugin#how-to-rollback-your-theme-and-plugin](https://docs.themeisle.com/wordpress/how-to-rollback-your-theme-and-plugin#how-to-rollback-your-theme-and-plugin)
 * Thank you!

Viewing 1 replies (of 1 total)

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 * ![](https://i0.wp.com/themes.svn.wordpress.org/neve/4.2.3/screenshot.png)
 * Neve
 * [Support Threads](https://wordpress.org/support/theme/neve/)
 * [Active Topics](https://wordpress.org/support/theme/neve/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/neve/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [rodicaelena](https://wordpress.org/support/users/rodicaelena/)
 * Last activity: [2 weeks, 4 days ago](https://wordpress.org/support/topic/preview-could-not-be-loaded-13/#post-18860724)
 * Status: not resolved