Title: Printer Not Found
Last modified: October 19, 2020

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# Printer Not Found

 *  Resolved [blackarmy](https://wordpress.org/support/users/blackarmy/)
 * (@blackarmy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/)
 * Hi,
    I have Star Printer Mc Print-3 . I installed your plugins however when I
   try to connect the printer. It says printer not found in WooCommerce Page. Please
   Help.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/#post-13553184)
 * [@blackarmy](https://wordpress.org/support/users/blackarmy/)
    This means that
   the printer is not able to connect with your server. The first priority is to
   check that you have the printer connected to your network and have verified that
   the local internet connection is working. After that, there are three common 
   causes for this issue:
    - the most common issue, is a server with very strict https rules combined with
      older mC-Print firmware. Please make sure that your printer has at least version
      3.0 firmware, which added support for stronger TLS encryption. The easiest
      way to update the firmware is using the “MC-Print Utility” app on a phone/
      tablet, which you can install from the Google Play or Apple App stores
    - Less common, but a bit harder to resolve is that some ISP’s provide routers
      that will block outgoing connections for devices that they do not recognise.
      Sometimes they will work for a while but then get blocked after some time 
      by the routers traffic monitoring feature. Please check your router logs and
      configuration, and you may need to add the printer to an Allow list to ensure
      that it is always permitted to access the internet.
    - Finally, the least likely (and often hardest to resolve) issue is that the
      printer is being blocked by your server for some reason other that https security
      policy. This is largely outside of our ability to help your with, but you 
      may want to check with your ISP to see if they have any services that could
      potentially block the printer. This can also happen if your web site is behind
      a traffic filtering service such as Cloudflare.
 * Please check your printer firmware level first, usually that will resolve the
   issue and there is no need to worry about deeper network issues.
 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/#post-13571637)
 * [@blackarmy](https://wordpress.org/support/users/blackarmy/) I can see from other
   posts that you are asking about printing add-on information. Does this mean that
   you were able to resolve this connection difficulty?
 *  Thread Starter [blackarmy](https://wordpress.org/support/users/blackarmy/)
 * (@blackarmy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/#post-13572048)
 * Yes…When I update firmware like you suggested ..it worked perfectly fine..but
   as I mentioned on other post I having issue to print on addons..I can send my
   website login details if u want..
 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/#post-13595802)
 * Thanks for confirming. I’ll reply separately to your other thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Printer Not Found’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/printer-not-found-2/#post-13595802)
 * Status: resolved