Title: Printful Timeout Errors When Adding Products
Last modified: September 7, 2017

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# Printful Timeout Errors When Adding Products

 *  Resolved [khildreth](https://wordpress.org/support/users/khildreth/)
 * (@khildreth)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/printful-timeout-errors-when-adding-products/)
 * Trying to add products to store and getting a timeout error.
 * Here is the text of the error that comes up on Printful:
    “While adding product
   to Your store we encountered connection timeout!
 * Check that Your server has enought system resources available to handle the request
   in less than 90 seconds, try pushing product with less variants and try increasing
   available system resources, if possible.
 * If the error persists feel free to contact our support by providing the code 
   below.
 * CODE: G15179888”
 * I’ve had this problem at different times with Printful on 2 or 3 of my sites 
   that are all using the same system and here are all of the things that I’ve tried
   as of now with this site:
 * I’ve ruled out other plug-ins by deactivating everything except WooCommerce &
   Printful.
    I’m using the same theme that I use on other sites without an issue.
 * The first time I contacted GoDaddy, I was told that an Object Cache was the issue
   so they had me disable those files by changing the name. This seemed to work,
   but then I started having the same issue again.
 * I contacted GoDaddy again and was told to add a .user.ini file. I did that and
   was able to upload 2 products without a problem. The 3rd one (minutes later) 
   gave me the error again and I haven’t been able to upload since. Not even with
   a shirt in just 2 colors.
 * This is what I currently have inside my .user.ini. file (the last two lines were
   added after the 2nd call with GoDaddy & some Google searches:
 *     ```
       upload_max_filesize = 192M
       memory_limit = 356M
       max_execution_time = 360
       post_max_size = 950M
       max_input_time = 360
       max_input_vars = 5000
       set_time_limit = 600
       ```
   
 * I really need some help sorting this issue out as soon as possible! Has anyone
   else found a way to fix this issue?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprintful-timeout-errors-when-adding-products%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [kievins](https://wordpress.org/support/users/kievins/)
 * (@kievins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/printful-timeout-errors-when-adding-products/#post-9478566)
 * Hey,
 * Karlis from Printful here.
 * First of all, thanks for the detailed description! I checked your stores logs
   on Printful and it looks your server is very consistently failing to respond 
   in time to product pushes. This means that it’s not a bug with Printful, but 
   with your WordPress/hosting environment. I’m sorry to say, that if you server
   does not respond we simply can’t do anything about that – it’s out of our hands.
   Only your hosting company can help in this case.
 * We have seen a number of cases with issues like this and it usually comes down
   to having a hood hosting. While very affordable, Goddady has a lot of problems.
   For e-commerce store, a professional level hosting is a must. We usually recommend
   our customers to go with WP Engine. It’s not cheap, but it’s one of the best 
   options out there.
 *  Thread Starter [khildreth](https://wordpress.org/support/users/khildreth/)
 * (@khildreth)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/printful-timeout-errors-when-adding-products/#post-9480867)
 * Thank you for the response, Karlis.
    Unfortunately, I’m working on a shoestring
   budget right now and trying to get this project started. Is there any specific
   information that you can give me about what to look for in a host? I have been
   using GoDaddy for a very long time and for the most part have been happy with
   their service until these recent inconsistencies. I just don’t want to spend 
   a lot of money on anything that I don’t need or that isn’t really going to be
   any better. I’m an old print designer that has managed to teach myself what I
   needed to build these websites, but I’m not a techie by any means! I’d like to
   make a more informed choice. If you have any specific recommendations about the
   technical requirements, I’d sincerely appreciate it.
 * Thanks again
 *  Plugin Contributor [kievins](https://wordpress.org/support/users/kievins/)
 * (@kievins)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/printful-timeout-errors-when-adding-products/#post-9485703)
 * Hey,
 * It’s less about specific metrics that hosting providers list on their marketing
   pages and more about speed that they can provide. For the cheaper hosting plans
   your server will not get very much resources and thus problems like this one –
   where product push fails because the sever simply does not respond are possible.
 * One of the entry level hosting options that Printful recommends is siteground.
   com. You can make a test site there for a month and see if improves things. You
   should be able to get one month for like $10. [https://www.siteground.com/features/wordpress-hosting.htm](https://www.siteground.com/features/wordpress-hosting.htm)

Viewing 3 replies - 1 through 3 (of 3 total)

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   rev=1067891)
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## Tags

 * [godaddy](https://wordpress.org/support/topic-tag/godaddy/)
 * [printful](https://wordpress.org/support/topic-tag/printful/)
 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 3 replies
 * 2 participants
 * Last reply from: [kievins](https://wordpress.org/support/users/kievins/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/printful-timeout-errors-when-adding-products/#post-9485703)
 * Status: resolved